Butler - Lodge Guest Services - Starting at $16 plus tips (Full-Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Sea Island Company is seeking a Butler to provide refined and personalized service to Lodge guests, ensuring a seamless and anticipatory experience. Responsibilities include luggage assistance, in-room dining, and responding to specific guest requests while adhering to Forbes Five-Star standards.

Successful candidates will have two or more years of experience in luxury hotel services, a valid driver's license, and strong communication skills to enhance guest satisfaction.

Qualifications

• Two or more years of experience in guest-facing services at a luxury hotel or resort.
• Experience preferred in a four or five diamond/star property.
• Valid driver's license with a favorable driving record.

Responsibilities

• Provide refined, personalized service to Lodge guests.
• Curate seamless, anticipatory experiences for guests.
• Respond to guest requests and ensure satisfactory outcomes.

Skills

Luxury hotel guest services

Customer service skills

Attention to detail

Communication skills

Physical stamina

Tools

Microsoft Office

Resort related software

Job description

The Butler provides refined and personalized service to Lodge guests by curating seamless, anticipatory experiences. You ensure guests stay details are thoughtfully executed, creating a refined, effortless stay that enhances comfort, recognition, and overall guest satisfaction. You are a positive, detail-oriented and hands‑on team member that enjoys accomplishing a variety of tasks in a fast‑paced environment. Grounded in Forbes Five‑Star standards, you are an anticipatory, high‑touch service expert who delivers personalized guest experiences with discretion, refined communication, and an unwavering commitment to excellence. You are a gracious ambassador for Sea Island interaction that strives to build and bridge relationships with all our team, guests and members.

You are entrusted with curating moments of distinction, ensuring that every touchpoint in the guest journey reflects the artistry, refinement, and anticipatory service that define gracious hospitality. Your daily tasks range from luggage assistance, in‑room dining, responding to specific guest requests, proving tours and history of the resort, maintaining a cash bank, covering the front desk, concierge and valet as needed, posting tips and group charges to guest accounts and more. By understanding the guest preferences and working in concert with other departments and properties, you are a guardian of reputation of the Lodge and providing transformative service with lasting impression of luxury, warmth, and unparalleled care.

You respond to guest requests and follow through to assure satisfactory outcomes and compliance. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met through situational awareness of your surroundings. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members. You are proactive in helping when needed and are willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve concerns, coordinating necessary efforts through the appropriate departments and consistently follow‑up to ensure resolution.

Job Requirements

• Two (2)+ years experience guest facing services in a luxury hotel or resort
• Experience working for a four or five diamond/star property preferred
• Possess a valid driver’s license with a favorable driving record
• Confident use of standard office equipment, Microsoft Office programs, and specialized resort related software
• Physical strength and stamina to perform a Guest Services role, maintain ongoing, prolonged activity indoor and outdoors with varying temperatures
• Timeliness and flexibility-you agree to work a flexible schedule. We work at peak business hours, which for us include weekends, early mornings, evenings, and holidays