Public Area Attendant

Innisfree 62s; Pensacola Beach (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Innisfree 62s in Pensacola Beach, Florida is seeking a Public Area Attendant to maintain cleanliness in all public areas of the hotel. This role involves assisting guests, addressing complaints, and ensuring a positive experience.

The ideal candidate must have a high school diploma and at least one year of housekeeping experience. Strong attention to detail and effective communication skills in English are essential for success in this position.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience preferred.
• Ability to read, write, and speak effectively in English.

Responsibilities

• Maintain cleanliness of lobby, restrooms, and public areas.
• Assist guests in public areas and address complaints.
• Perform daily duties such as sweeping and mopping.

Skills

Attention to detail

Multi-tasking

Team player

Effective communication in English

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Hampton Inn Pensacola Beach

Public Area Attendants are responsible for keeping all public facilities such as lobby, restrooms, meeting rooms, offices, business center, etc. in a clean and neat condition. The Public Area Attendant promotes a positive image of the property to guests and must be able to maintain the set cleanliness standards of all public areas and address guest requests and problems.

Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Clean and maintain orderliness of lobby, meeting rooms, restrooms, hallways, restaurants, banquet halls, gyms and any other areas of the public.
• Perform daily duties such as sweeping, mopping, and vacuuming floors on a frequent basis, polishing furniture, fixtures, and elevators, emptying ashtrays and trashcans.
• Conduct routine floor checks to maintain the cleanliness on each floor and elevator landing.
• Assist guests in public areas when required.
• Address and resolve all guest complaints quickly and accurately.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Have good knowledge of all hotel facilities, hours of operation, restaurants, shops, and function rooms.
• Follow all company’s policies and procedures.
• Maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.
• Other duties may be assigned.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.