Housekeeping Supervisor

Innisfree Hotels, Inc.; Panama City Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Innisfree Hotels in Panama City Beach is looking for a Housekeeping Supervisor to oversee the housekeeping team and ensure guest rooms and public areas meet the highest standards. You will inspect work, assign tasks, and collaborate with the front desk to handle VIP guests and special requests.

The ideal candidate has at least 2 years in housekeeping, strong English communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of housekeeping or laundry experience in hospitality.
• Experience in team management preferred.
• Ability to read, write, and speak English effectively.
• Strong attention to detail.
• Able to multi-task in a fast-paced environment.
• Must be a team player and work independently with limited supervision.
• Excellent guest service and communication skills.

Responsibilities

• Supervise and inspect housekeeping staff and operations.
• Coordinate with front desk on VIP guests and special requests.
• Assign duties and manage room moves and schedules.
• Ensure cleanliness standards for guest rooms and public areas.
• Monitor supplies and maintain inventory.
• Conduct training and meetings as required.
• Enforce hotel policies on hygiene and uniform standards.
• Assist Executive Housekeeper with daily operations.
• Address guest inquiries professionally.

Skills

Team management

Attention to detail

Multi-tasking

English communication

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hampton Inn PCB

We are seeking an experienced Housekeeping Supervisor that will be responsible for supervising and inspecting the work of the Housekeeping department and assists the Executive Housekeeper with ensuring that allguestrooms andpublic areasare cleaned and maintained to the highest standard.

Essential Duties and Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

• To ensure all staff in the Housekeeping Department complies with hotel policy regarding uniform and personal hygiene.

• To be aware of the day’s business both in room occupancy, special requirements and VIP needs.

• Communicate with front deskregarding room moves, VIP guests, special needs and act on any information given.

• Issue keys, room lists, and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.

• Check all work given to the room attendants, laundry attendants, public area,and maintenance throughout the day to ensure standards are being adhered to.

• Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotel’s standards.

• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.

• Maintain levels of stationary, linen, and amenity requirements in order to ensure consistency in standards.

• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.

• Conduct meetings and training sessions as and when required.

• Train staff on answering guest inquiries about hotel policies and services while maintaining confidentiality of proprietary information.

• Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 2 years of housekeeping or laundry experience in the hospitality industry preferred.

3. Experience in team management preferred.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Have a strong attention to details.

6. Must be able to multi-task.

7. Must be a team player.

8. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.