Piazza Cashier

Innisfree 62s; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Innisfree Hotels is seeking a team member to join their customer service team at Piazza Pizza. Responsibilities include seating tables, delivering food, and creating a positive atmosphere for guests. Candidates should have a high school diploma, at least one year of customer service experience, and be friendly and organized.

This role emphasizes teamwork, problem-solving, and maintaining a clean work environment. Innisfree Hotels values personal growth and a culture of care among employees.

Qualifications

• Minimum 1 year of customer service experience required; hospitality industry preferred.
• Ability to read, write, and speak effectively in English.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Seat tables, deliver food, ring up guest purchases and maintain cleanliness.
• Promote a positive work environment and resolve conflicts calmly.
• Greet guests and assist in finding retail products.

Skills

Customer service

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location

Piazza Pizza

Responsibilities

• Seat tables, deliver food, ring up guest purchases, organize retail, bus tables, wash dishes, make pizzas and sandwiches, and maintain cleanliness of the property.
• Always approach interactions with guests and employees in a friendly and service‑oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict calmly.
• Maintain regular attendance as required by shifting schedules.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag while working.
• Greet guests upon arrival and make them feel welcomed, following the 5/10 rule.
• Assist guests in finding retail products and ordering food, and close out tickets.
• Collect payment for each item ordered, and issue receipts and correct change when needed.
• Check identification of guests who order alcohol and appear under the age of 40 to verify they are of legal drinking age; if unsure, take it to a manager for approval.
• Provide quality service to all guests by responding to questions and requests promptly, efficiently, and courteously.
• Stay current on property developments by reviewing communications each shift.
• Ring orders into the cash register or POS correctly.
• Adhere to policies regarding the use of cash banks, drop/deposit logs, etc.
• Stock shelves and perform a detailed inventory count.
• Maintain cleanliness of the store, including sweeping, dusting, and removing trash, and report any safety issues to management immediately.
• Keep an accurate running tab for dine‑in guests.
• Track all signed credit card receipts and promo material needed for the end‑of‑shift drop.
• Ensure cash and log sheets balance before closing each shift.
• Answer phones, take messages if needed, and report any messages to management.
• Provide information to guests about facilities, entertainment options, and rules and regulations.
• Perform opening and/or closing duties included in the daily checklist.
• Complete daily and weekly cleaning assignments properly and on time.
• Diffuse conflict or tense situations with guests.
• Follow all company policies and procedures, and meet standards.
• Maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required; hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Ability to work with computers and good knowledge of operating software preferred.
• Friendliness, problem‑solving, and organizational skills needed.
• Strong attention to detail.
• Ability to communicate effectively and handle disgruntled guests and difficult situations.
• Must be able to multi‑task.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.

Company Overview

Innisfree Hotels will invest in you, if you invest in you. We are a fast‑paced, expanding company and we need team members who thrive on challenge, seek responsibility, and value our culture to lead us into the next generation of growth. At Innisfree Hotels, our culture underpins our success. We foster a workplace that promotes personal growth and service to humanity. We create opportunities for our employees and associates to participate in building a more civil society and place great value on creativity, collaboration, and innovation. Our culture resonates from our corporate office to our properties, resulting in great experiences for our guests.