Bell Captain

Auberge Collection; Meadows of Dan (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Auberge Collection, located in Meadows of Dan, Virginia, seeks a Bell Captain to lead the bell staff and ensure exceptional guest service. You will oversee staff, assist guests with their needs, and collaborate with other departments to enhance guest experiences.

The ideal candidate will have previous experience in a luxury environment, be adaptable to a flexible schedule, and possess a valid driver's license. Join us in creating memorable moments in our majestic mountain retreat.

Qualifications

• Minimum of one-year experience as a Bellperson, preferably in a luxury environment.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid License to operate a motor vehicle.

Responsibilities

• Supervise and lead the bell staff, providing training and support.
• Assist guests with luggage and transportation needs.
• Collaborate with hotel departments to coordinate guest services.
• Conduct training sessions for bell staff on customer service standards.
• Handle guest concerns related to bell services.

Skills

Customer service

Leadership

Flexibility

Job description

Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge. Resort amenities include the championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, state-of-the-art fitness center, theater, game room, a fully equipped observatory and an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill‑seeking outdoor adventure programming ranging from horseback riding to fly‑fishing and beyond.

Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.

• Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
• Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
• Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
• Conduct training sessions for bell staff, ensuring they are well‑versed in customer service standards, safety procedures, and hotel policies.
• Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

Qualifications

• A minimum of one-year experience as a Bellperson, preferably in a luxury environment
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid License to operate a motor vehicle

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.