Bell Captain

Auberge; Meadows of Dan (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Auberge is seeking a Bell Captain in Meadows of Dan, Virginia, to lead the bell staff and provide exceptional guest service. In this role, you will supervise the bell team, assist guests with their needs, and coordinate with other hotel departments to ensure a seamless experience.

The ideal candidate will have a minimum of one year of experience in a luxury environment, a flexible schedule, and a valid driver’s license. Join us to set a welcoming tone for every guest's arrival and departure.

Qualifications

• Minimum of one-year experience as a Bellperson in a luxury environment.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid License to operate a motor vehicle.

Responsibilities

• Supervise and lead the bell staff, providing guidance and support.
• Assist guests with luggage, transportation, and other needs.
• Collaborate with hotel departments to coordinate guest services.
• Conduct training sessions for bell staff on customer service.
• Handle guest concerns related to bell services effectively.

Skills

Leadership

Customer Service

Problem Solving

Job description

Job Description

Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.

• Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
• Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
• Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
• Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
• Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

Qualifications

• A minimum of one-year experience as a Bellperson, preferably in a luxury environment
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid License to operate a motor vehicle

Equal Employment Opportunity

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.