Bell Attendant [YR]

Ultipro; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Herschend is seeking a Bell Attendant in Nashville to warmly welcome guests and assist with luggage, delivering a memorable Dolly Parton’s SongTeller Hotel experience.

This role emphasizes genuine service, local knowledge, and a polished appearance. It requires lifting capability, teamwork, and the ability to manage busy arrival periods with poise.

Qualifications

• Experience in bell services or guest services preferred.
• Strong communication and interpersonal skills required.
• Ability to lift 25–50 lbs and assist guests with luggage.

Responsibilities

• Greet guests warmly and escort with luggage as needed.
• Coordinate luggage handling, storage, and delivery.
• Provide local recommendations and transport coordination.
• Maintain polished lobby and greet guests with Southern hospitality.
• Represent the hotel with professionalism, Joy, and showmanship.
• Collaborate with hotel teams for VIP arrivals and personalized service.

Skills

Bell Services

Guest Interaction

Luggage Handling

Team Leadership

Customer Service

Communication

Problem Solving

Tools

Microsoft Office

HotSOS

Job description

Herschend is seeking an welcoming Bell Attendant tohelp build a unique guest experienceforour newest hospitality venture, Dolly Parton’sSongTeller Hotel, locatedin the heart of Downtown Nashville.The ideal candidateleads withheart for hospitality andhasan exceptional talent for orchestratingseamlessguest experiences.Withequalpartsintegrity, creativity and operationalexpertise, thisteam memberwillensureSongTellerdeliversservicethat’sas genuine and memorable as Dollyherself.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

TheBellAttendantpositionoffers anextraordinary opportunitytopropelthearrivalexperienceexcellenceand hospitality identityfor Dolly Parton’sSongTellerHotel featuring245rooms,twoF&BEntertainmentvenues, amarket,andDolly Parton’s Museum.Personalizingallaspects ofthehotelswelcomemoment, ensuring every touchpointfrom arrival to farewell, reflects theseamless, authentic, andmemorableexperienceguests expect ofSongTellerHotel.This role will be highly rewarding for avisionary, hands-onand guest-focusedHostwith ademonstrated history of building strongrelationshipsandoperatingwith excellencewhiledrivingtimeless and unforgettable guest experiences.

SongTellerHotel Nashville is more than just a place to rest yourhead,it'sa hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it'san experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality
• Warmly greet guests,assistwith luggage, and escort them while providing engaging, personable interactions
• Coordinate luggage handling, storage, and delivery with efficiency and care
• Serve as a key point of contact for transportation, valet coordination, and guestassistance
• Provide knowledgeable recommendations about the hotel and local area
• Anticipate guest needs and create memorable first and last impressions
• Manage high-volume arrival periods with organization and composure
• Ensure lobby and entry areasremainpolished and welcoming
• Represent the hotel with professionalism, personality,Joy, anda sense of showmanship
• Serve as a local expert and storyteller, sharing recommendations on Nashville, music, culture, and unique hotel experiences
• Collaborate daily fordaily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service.
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional
• Protect guest privacy and ensure safety, security, and confidentialityat all times
• Manage high-volume periods with poise, efficiency, and positivity
• Maintain a clean, organized, and visually invitingenvironment
• Maintain highstandards at all times while on property and allguestfacing space in the hotel.Includingprofessional posture, full uniform,welcoming demeanor, nopersonal devices atanytime,food/beverage,and any other items as directed by senior leadership.
• Collaborate withall hotel team members to ensureabove and beyondservice in all areas.
• Abilityto controldifficult situationswhilemaintainingaHEARTSPITALITY approach.
• Represent Dolly Parton’sSongTellerHotel professionally in industry and community events, embodying the brand’s warmth, creativity, and hospitality ethos.
• Utilize operational systemssuch asMicrosoft Office,HotSoSand other hotel systems tooptimizeperformance, andmaintainoperational transparency.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position.

QUALIFICATIONS

• Workbackgroundreflectsa successfultrack recordof accomplishment and growth in hospitalityoperationswith proven experience leadingmulti-departmental hotel operations
• Passion for delivering elevated guest experiences and attention to detail
• Knowledge of Nashville’s culture, dining, and entertainment scene is a plus
• Professional appearance and demeanor aligned with luxury boutique standards
• Team-oriented mindset with a willingness to support colleagues across departments
• High levelof integrity and ability to handle sensitive information confidentially
• Previousexperience in bell services, valet, or guest servicesrequired; leadership experience preferred
• Capable of lifting, pushing, or pulling 25–50lbs
• Strong communicationand interpersonal skills
• Ability to lead a team andmaintainhigh service standards
• Excellent organizational and multitasking abilities
• Physical ability to lift and transport luggage/guest items
• Knowledge of local attractions and transportation options
• Professional appearance and polished demeanor
• Capable of handling stressful situations calmly and efficiently whilemaintainingservice standards.
• Flexibility to work evenings, weekends, and holidays as needed

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND

Dolly Parton’sSongTellerHotel is thenewest hospitality ventureofHerschend.Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are unitedbya shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we callHeartspitality®—the intersection of heart and hospitality.

As anequal-opportunityemployer, we strive to provide environments where every host, guest, and partnerfeelwelcome, valued, and loved. Wefirmly believethat words and actions matter, which is why all individuals areto be treatedequally and with respect.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information
please review the Know Your Rights notice from the Department of Labor.