Bell Attendant Part-time

Millennium Hotels and Resorts; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Hotel room discounts

Employee Assistance Program

Job summary

Lakefront Anchorage, part of Millennium Hotels & Resorts, is seeking a Bell Attendant to deliver exceptional guest service and support daily hotel operations in Anchorage, Alaska. This onsite role requires a passion for hospitality and a proactive, guest-centric approach.

You will help guests with luggage, assist across departments, and maintain brand standards in a fast-paced setting. Flexibility for varied shifts, strong communication, and reliability are essential to succeed.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Professional, respectful interactions with guests and colleagues.
• Maintains regular attendance.

Responsibilities

• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.
• Deliver exceptional service rooted in hospitality and guest-centric mindset.
• Anticipate guest needs and respond with a solutions-first approach.
• Collaborate with teams to achieve shared goals and maintain a positive work environment.
• Follow all policies, safety standards, and procedures.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Flexibility

Reliability

Teamwork

Education

High school diploma or equivalent

Job description

Join the Team at Lakefront Anchorage

Hotel Name: Lakefront Anchorage

Location: Onsite - Anchorage, AK

Salary Range: Not Required by AK

Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service.

About Lakefront Anchorage

Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska's natural landscape.

As one of Anchorage's most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere - creating an experience that is uniquely Alaskan.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence - driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

Core Values

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial - Taking ownership and acting with agility
• Innovation & Progressive - Continuously improving how we operate and serve
• Solutions & Results Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Bell Attendant

As our Bell Attendant you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams - driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Perform the duties of the position in a safe manner
• Be professional in all interactions with guests and associates and treat all individuals with respect
• Must be reliable, adaptable and dependable
• Maintains regular attendance
• Previous guest service experience is preferred

Technical / Role-Specific Requirements

Duties will include Reports suspicious behavior or hotel patrons to hotel security personnel.

Retrieves guest's items from cars, buses, vans and carts. Able to grasp, lift, carry and/or load luggage and packages 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift 8 hours.

Ensures proper handling of guest luggage such as proper storage and tagging.

Read and match luggage tags, write claim tickets and detach portion to give to guest.

Organize and store luggage as necessary in a designated area.

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, and hotel shuttle service availability, etc.

Reviews daily event sheets and notes group and VIP arrivals, meeting schedules and locations.

Familiarizes self with functions daily at the beginning of each shift.

Clean and polish carts and other equipment used in the department.

Take and pick up guests from various locations in Anchorage.

Education (Optional / Adjustable)

High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• 401(k) Retirement Plan with Company Match (where applicable)
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking a job—you're joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you're behind the scenes or on the front line, your work makes an impact. If you're ready to learn, grow, and be part of something meaningful, we'd love to meet you.