Bell Attendant FT

Highgate; Providence (RI); On-site; USD 20,664 - 27,552; Part time

Job summary

Highgate is seeking a Bellperson in Providence, Rhode Island, to assist guests with luggage, provide information, and ensure an exceptional stay. The role involves maintaining a welcoming atmosphere and supporting guests with their requests, ensuring that all hotel services are presented effectively.

The ideal candidate will have a High School diploma and excellent customer service skills, as well as the ability to stand for long periods. Join us in contributing to a positive guest experience at the Graduate Providence.

Qualifications

• Must have a valid driver's license for the applicable state.
• Ability to stand during entire shift.
• Must be able to maintain confidentiality of information.

Responsibilities

• Assist guests with luggage upon arrival and departure.
• Maintain current listing of local and area attractions.
• Provide information, maps and directions as required.

Skills

Effective communication

Customer service

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Location

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.