Bell Attendant & Guest Concierge

kimptonhotelsandrestaurantscareers; Illinois; Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Kimpton Hotels & Restaurants is seeking a concierge/bell staff member to provide a warm, professional first and last impression for guests at our Illinois boutique hotel. You will assist with luggage, guide guests on services, and coordinate transportation as needed.

Responsibilities include greeting guests, handling luggage, booking tours when needed, and maintaining lobby areas and meeting spaces. A friendly, adaptable, and customer-focused attitude is essential for success.

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
• Basic writing skills, professional communication skills.

Responsabilités

• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
• Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
• Provide the guest(s) with information about their stay, the hotel, and answer questions.
• When the concierge is not available, book tours and assist with general information inquiries.
• Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
• Submit all found articles accompanied by a Lost & Found Report.
• Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
• Deliver messages, packages, flowers, wine, and housekeeping items to guest rooms upon request.
• Clean and set-up meeting room functions, direct guests to various meeting rooms.
• Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
• Turn in keys and pager to the Housekeeping Department when your shift ends.

Connaissances

Customer service

Professional communication

Flexibility

Basic writing

Formation

High School Diploma

Description du poste

Kimpton Hotels & Restaurants is seeking a concierge/bell staff member to provide a warm, professional first and last impression for guests at our Illinois boutique hotel. You will assist with luggage, guide guests on services, and coordinate transportation as needed.

Responsibilities include greeting guests, handling luggage, booking tours when needed, and maintaining lobby areas and meeting spaces. A friendly, adaptable, and customer-focused attitude is essential for success.