On-Call Bellhop & Guest Concierge (Part-Time)

crestline-external; San Francisco (CA); On-site; USD 29,000 - 39,000; Part time

Job summary

Kimpton Alton is seeking a friendly, dependable Part Time/On Call Bellman to welcome guests and assist with personal services.

Responsibilities include transporting luggage to rooms, assisting with room changes, locating lost luggage, and guiding guests to facilities while explaining room features and safety procedures.

The role supports a hands-on hospitality team in a dynamic hotel setting and requires excellent guest service skills.

Qualifications

• Less than high school education
• Six months to one-year related experience

Responsibilities

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest's lost luggage.
• Correctly tag, store and retrieve luggage from holding room.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Identify fire exit closest to guest's room and explain safety features of assigned room.
• Demonstrate use of room key to guests.
• Place guest luggage inside room.
• Identify and explain guest room features to include use of: air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini-bar, in room safe, lights, bathroom amenities, valet/laundry services, door lock, ice and vending areas; offer packing/unpacking service, explain pressing and laundry service.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Maintain accurate log record of guest calls for Bell Person assistance.

Job description

Kimpton Alton is seeking a friendly, dependable Part Time/On Call Bellman to welcome guests and assist with personal services.

Responsibilities include transporting luggage to rooms, assisting with room changes, locating lost luggage, and guiding guests to facilities while explaining room features and safety procedures.

The role supports a hands-on hospitality team in a dynamic hotel setting and requires excellent guest service skills.