Behavioral Insights, Fraud Analyst

Cash App; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

Cash App is looking for a Behavioral Insights Fraud Analyst to join their team. This role involves analyzing data to identify fraud trends and requires strong analytical skills and effective communication. The position offers opportunities for growth and collaboration across various departments.

Benefits

Medical Insurance

Flexible Time Off

Retirement Plans

Family Planning Support

Qualifications

• 2+ years of risk analytics or fraud detection experience.
• Strong written and verbal communication skills.

Responsibilities

• Identify customer behaviors and analyze data to resolve challenges.
• Support teams in identifying emerging fraud trends.

Skills

Analytical Thinking

Problem Solving

Communication

Tools

SQL

Job description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has evolved into a dynamic ecosystem offering various financial products, including Afterpay/Clearpay, to enable users to send, spend, invest, borrow, and save. Our goal is to redefine the world's relationship with money, making it more relatable, instantly accessible, and universally available.

Today, Cash App employs thousands of people worldwide, working across office and remote locations with a culture focused on innovation, collaboration, and impact. Since inception, we have been a distributed team, and many roles can be performed remotely from countries where Cash App operates. We strive to ensure our employees are creative, productive, and satisfied, regardless of location.

The Role

Cash App is seeking a Behavioral Insights Fraud Analyst to join our Behavioral Insights Team. As a Fraud Analyst, you will develop analytical and problem-solving skills by working with structured and unstructured data to identify trends, anomalies, and inauthentic behaviors across Cash App accounts and products. This role offers opportunities for growth under experienced guidance, requiring independent and precise decision-making with strong attention to detail.

You will collaborate closely with teammates and interact with various departments such as Data Science, Machine Learning, Engineering, Product, Business Operations, Risk Operations, and Compliance. Your contributions will support Cash App's fraud detection efforts and influence fraud prevention programs and processes.

The ideal candidate demonstrates strong analytical skills and effective communication. This role requires a self-motivated individual capable of balancing analytical rigor with operational efficiency, maintaining high standards in risk management. Eagerness to learn, adaptability, and the ability to thrive in a fast-paced environment are essential.

Responsibilities

1. Learn to identify and understand customer behaviors, distinguishing between authentic and inauthentic activity within Cash App.
2. Develop knowledge of risk-related behaviors, including disputes, banking features, and identity, and their impact on Cash App.
3. Assist in investigating and analyzing data to resolve business challenges and identify improvements.
4. Apply analytical skills to assess risk factors associated with product offerings.
5. Support teams in identifying emerging fraud trends and understanding customer impact from risk controls.
6. Communicate effectively with internal partners and team members, fostering professional relationships.
7. Manage multiple priorities and deadlines with high attention to detail.
8. Contribute to a culture of professionalism, accountability, collaboration, and innovation while developing expertise in risk controls.
9. Perform other duties as assigned.

Qualifications

1. 2+ years of risk analytics or fraud detection experience in financial services or technology sectors.
2. Strong written and verbal communication skills, with the ability to document findings clearly.
3. High attention to detail.
4. Experience working with international teams across time zones.
5. Analytical thinking and problem-solving skills.
6. Ability to manage multiple tasks independently.
7. Eagerness to learn and adapt to new challenges.

Technologies

1. Technical or procedural writing experience is a plus.
2. Experience working with machine learning teams.
3. SQL experience or willingness to learn.

Additional Information

Block offers a market-based pay approach, with ranges varying by location. U.S. locations are categorized into zones based on labor costs, and starting salaries are determined accordingly. Benefits include remote work options, medical insurance, flexible time off, retirement plans, and family planning support. For more details, refer to our benefits page or consult a recruiter.

Block, Inc. (NYSE: XYZ) develops technology to expand access to the global economy, with brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, each serving different economic aspects to promote an inclusive financial system.