Behavioral Insights, Fraud Analyst

Block, Inc.; Chicago (IL); Remote; USD 64,000 - 98,000; Full time

Job summary

Cash App is seeking a Behavioral Insights Fraud Analyst to join their team. This role involves analyzing customer behaviors to detect fraud, collaborating with various departments, and contributing to fraud prevention efforts. Ideal candidates should have strong analytical skills and attention to detail, with opportunities for growth and learning in a fast-paced environment.

Benefits

Remote Work

Medical Insurance

Flexible Time Off

Retirement Savings Plans

Qualifications

• 2+ years of risk analytics or fraud detection experience in financial services.
• Proficient in written and verbal communication.
• Experience working with teams across countries.

Responsibilities

• Identify customer behaviors and distinguish between authentic and inauthentic activity.
• Assist in investigating and analyzing data sets.
• Support internal teams in identifying emerging fraud trends.

Skills

Analytical Thinking

Communication

Problem Solving

Attention to Detail

Adaptability

Tools

SQL

Job description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Cash App is seeking a Behavioral Insights Fraud Analyst to join our dynamic Behavioral Insights Team. As a Fraud Analyst, you will develop your analytical and problem-solving skills while working with structured and unstructured data sets to identify trends, anomalies and inauthentic behaviors across Cash App accounts and products. This position offers opportunities to learn and grow under experienced team guidance while requiring independent, precise decision-making with strong attention to detail.

This position will collaborate closely with teammates and interact with various organizations within the business, such as Data Science, Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations, Compliance, and more. You will contribute to Cash App's fraud detection efforts and learn to influence fraud prevention programs and processes.

The ideal candidate demonstrates strong analytical aptitude and effective communication skills. This role requires a self-motivated individual who can balance analytical rigor with operational efficiency while maintaining high standards of quality in risk management.

They should be eager to learn, adaptable, and ready to work in a fast-paced environment.

You Will

• Learn to identify and understand customer behaviors and distinguish between authentic and inauthentic activity within Cash App's ecosystem
• Develop knowledge in risk-adjacent behaviors including disputes, banking features, and identity, and understand their impact on Cash App
• Assist in investigating and analyzing data sets to help resolve business challenges and identify potential improvements
• Apply analytical expertise to assess risk factors within product offerings
• Support internal business teams in identifying emerging fraud trends and understanding potential customer impact from risk controls
• Communicate effectively with internal partners and team members while developing professional relationships
• Gain experience in managing multiple priorities and deadlines while maintaining high attention to detail
• Contribute to a culture of professionalism, accountability, collaboration, and innovation while developing expertise in risk controls
• Other responsibilities as assigned

You Have

• 2+ years of risk analytics or fraud detection experience in the financial services or technology sector.
• Proficient in written and verbal communication, with a demonstrated ability to document findings and explain complex issues on clear, accessible terms
• Possesses Strong attention to detail
• Experience working with teams across countries and time zones
• Demonstrated analytical thinking and problem-solving capabilities
• Flexibility to adapt and manage multiple assignments independently
• Eagerness to learn and adapt to new challenges

Technologies We Use and Teach

• Technical or procedural writing experience as plus
• Experience working with machine learning teams
• SQL experience or eagerness to learn

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to thisresource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

$76,300 — $114,500 USD

Zone B:

$71,000 — $106,400 USD

Zone C:

$64,900 — $97,300 USD

Zone D:

$57,300 — $85,900 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.Squaremakes commerce and financial services accessible to sellers.Cash Appis the easy way to spend, send, and store money.Afterpayis transforming the way customers manage their spending over time.TIDALis a music platform that empowers artists to thrive as entrepreneurs.Bitkeyis a simple self-custody wallet built for bitcoin.Protois a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.