Behavioral Health Shift Supervisor

ViziRecruiter,LLC.

New York (NY)

On-site

USD 40,500 - 49,500

Full time

14 days+

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Job summary

Third Street Women’s Residence on the Lower East Side, NYC, is hiring a Shift Supervisor responsible for day-to-day operations during evenings, weekends, holidays and overnight coverage. This role provides direct supervision to staff and ensures services meet standards, with focus on housing placement outcomes.

Responsibilities include staff training, client intake, assessments, crisis intervention, safety drills, documentation, and collaboration with interdisciplinary teams.

Qualifications

Bachelor’s degree preferred or 3 years of relevant experience in human services or related field.
Ability to obtain CPR/First Aid and Fire Safety certifications within the first three months of employment.
Experience providing crisis intervention.
Strong computer proficiency.
Strong clinical assessment and documentation skills.
Excellent written and verbal communication skills.
Bilingual English/Spanish preferred.

Responsibilities

Train, coach, and conduct performance evaluations for assigned staff; ensure adherence to policies and values.
Interview prospective residents, complete intake documentation and assess changes in condition or service needs.
Develop service plans to support resident stability and housing goals.
Provide crisis intervention and appropriate support during emergencies.
Maintain safety and security within the residence; conduct fire drills and ensure OTDA standards compliance.
Maintain accurate client records, census logs, and program documentation.
Prepare daily, weekly, and monthly reports; document incidents and ensure timely follow-up.
Engage in interdisciplinary team meetings and communicate across program units and partners.
Support security, maintenance, and kitchen staff; perform other duties as assigned.

Skills

Crisis intervention

Computer proficiency

Clinical assessment

Written and verbal communication

Bilingual English/Spanish (preferred)

Education

Bachelor’s degree preferred

CPR/First Aid certification

Fire Safety Director / F-80 certification

Job description

Overview

Job Overview

Division/Department: Transitional and supportive housing/ Third Street Women’s Residence
Position Type: Regular, Full-Time
Pay: $45,000 annually
Location: Fully onsite – Lower East Side, New York, NY

Program Overview

The Third Street Women’s Residence is a transitional shelter program serving 79 Unhoused women who are living with Behavioral health conditions and are seeking permanent housing. The program provides transitional housing and comprehensive supportive services designed to help residents stabilize, develop life management skills, and successfully transition to permanent housing. Staff provide social services and housing placement assistance while supporting residents in managing their mental health and achieving greater independence. When appropriate, residents are referred to community-based resources and partner organizations.

Job Summary

The Shift Supervisor is responsible for the day-to-day operational management of the residence during assigned shifts, including evenings, weekends, holidays and overnight coverage as scheduled. The Shift Supervisor provides direct supervision to program staff and ensures that residents receive services that meet regulatory, contractual, and agency standards, including housing placement outcomes. This role requires strong crisis management, operational oversight, and coordination with interdisciplinary teams to support residents and improve their quality of life and progress toward permanent housing.

Available Shifts (7 days per week)

5:30 PM – 1:30 AM
1:30 AM – 9:30 AM

Available Shifts Weekends & Holidays

9:30 AM – 5:30 PM

Relief Coverage Requirement

This position requires flexibility to cover additional shifts as needed in the event of staff callouts or no-shows (face-to-face relief coverage).

Responsibilities

Staff Supervision

Train, coach, and conduct performance evaluations for assigned staff.
Provide guidance and support to ensure staff follow program policies and Henry Street Settlement Values.

Client Services

Utilizing a client strength base and trauma informed approach and interview prospective residents and complete intake documentation.
Conduct client assessments and document changes in condition or service needs.
Develop practical service plans to support resident stability and housing goals.
Provide crisis intervention and appropriate support during emergencies.

Program Operations

Maintain safety and security within the residence.
Conduct scheduled fire drills and ensure compliance with safety procedures.
Perform regular facility walkthroughs and rounds to ensure compliance with fire safety and Office of Temporary and Disability Assistance (OTDA) standards.
Maintain accurate client records, census logs, and program documentation.

Reporting and Documentation

Prepare daily, weekly, and monthly reports.
Document incidents and ensure timely follow-up.
Maintain accurate program records and client data.

Collaboration

Participate in interdisciplinary team meetings to review resident cases and service plans.
Maintain effective communication across program units and staff teams.
Build collaborative working relationships with internal staff and external partners.

Administrative Duties

Maintain daily meal sign-in logs for residents.
Track and maintain expenditure records.
Support security, maintenance, and kitchen staff as needed.
Perform other duties as assigned by the supervisor.

Requirements

Bachelor’s degree is preferred, or a minimum of three (3) years of relevant experience in human services, behavioral health Shelter, or a related field.
Ability to obtain the following certifications within the first three (3) months of employment: