Shift Supervisor

Breaking Ground; New York (NY); On-site; USD 65,000 - 82,000; Full time

Job summary

Breaking Ground in New York, NY is seeking a Shift Supervisor to oversee services for clients at Williamsburg. You will supervise Residential Aide staff, manage meal and laundry services, intake and census tasks, and coordinate recreational activities on a 35-hour onsite work week.

You will liaise with security, manage incident reports, and ensure compliance with building inspections and health standards while collaborating with program leadership to meet residents’ needs.

Qualifications

• Minimum two years in supervisory role preferred.
• Bachelor’s Degree strongly preferred, or equivalent experience.
• Three years minimum working with homeless or disabled populations preferred.
• Experience with diverse individuals and special needs populations.
• CPR and First Aid, Opiate Overdose Prevention, Fire safety, crisis intervention preferred.
• Solid verbal and written communication skills.
• Proficient with Microsoft Office; experience with Foothold software and case management.

Responsibilities

• Supervise Residential Aide staff for the shift.
• Create bi-weekly schedules and ensure proper coverage at all times.
• Assist food service and other vendors as needed.
• Liaise with Williamsburg staff and contracted security.
• Complete, review, and submit incident reports and other tracking reports.
• Review security camera footage.
• Oversee CARES bed management procedures.
• Manage city and state building inspections and adhere to compliance guidelines.
• Manage inspections of residents’ units and ensure compliance with health and safety standards.
• Work closely with the Program Director to meet residents’ needs and challenges.
• Perform other duties as assigned.

Skills

Supervisory experience

Verbal & written communication

Case management

Education

Bachelor’s degree preferred

Tools

Foothold software

Microsoft Office

Job description

Posted Monday, August 10, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Assistant Director, Operations the Shift Supervisor is responsible for overseeing services provided to clients at Williamsburg. The Shift Supervisor supervises Residential Aides and ensures clients are receiving high quality daily services including meal services, laundry services, intake and census management, and recreational activities. The Shift Supervisor is responsible for access control, liaising with security, incident prevention and management, and reporting for their shift.

This position has a 35-hour work week, onsite.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise Residential Aide staff for the shift
• Create bi-weekly schedules and ensure proper coverage at all times
• Assist food service and other vendors as needed
• Liaise with Williamsburg staff and contracted security
• Complete, review, and submit incident reports and other tracking reports
• Review security camera footage
• Oversee CARES bed management procedures
• Manage city and state building inspections and adhere to compliance guidelines
• Manage inspections of residents’ units and ensure the site is in compliance with local health and safety standards
• Work closely with the Program Director and Assistant Program Director to meet residents’ needs and challenges
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• Minimum two years in a supervisory capacity preferred
• Bachelor’s Degree strongly preferred, or equivalent experience
• Minimum of three years working with homeless or disabled populations preferred
• Demonstrated experience and success in working with diverse individuals and special needs populations
• Trained in CPR and First Aid, Opiate Overdose Prevention, Fire safety Systems, crisis intervention, de-escalation, preferred
• Solid verbal and written skills
• Proficient with Microsoft Office Suite
• Experience and proficiency with case management and Foothold software
• Valid NY or NJ driver's license, a driving record that is in good standing, and must maintain a good driving record (as defined by the organization) preferred