Behavioral Health Service Center Lead

IHA; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Day-one benefits

Growth opportunities

Collaborative team environment

Meaningful work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health to lead the Behavioral Health Service Center staff. This role focuses on ensuring efficient center operations, fiscal responsibility, and responsive customer service.

The ideal candidate will have a Bachelor’s degree or equivalent, at least 3 years in a supervisory capacity, and a commitment to patient-centered care within the Southeast Michigan health system.

Qualifications

• Education: Bachelor’s degree or an equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory capacity strongly preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

Skills

Supervisory experience

Customer service

Education

Bachelor’s degree or equivalent

Job description

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Behavioral Health to lead the Behavioral Health Service Center staff. This role focuses on ensuring efficient center operations, fiscal responsibility, and responsive customer service.

The ideal candidate will have a Bachelor’s degree or equivalent, at least 3 years in a supervisory capacity, and a commitment to patient-centered care within the Southeast Michigan health system.