Behavioral Health Security Officer, CRMH Full Time

carilionclinic; Roanoke (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Carilion Clinic in Roanoke seeks a Behavioral Health Security Officer to provide security services across hospitals, psychiatric units, and clinics. The role emphasizes proactive violence prevention, de‑escalation, and collaboration with clinical staff to ensure safe, compassionate care.

Responsibilities include monitoring areas, intervening in escalating situations, and delivering excellent customer service while upholding Carilion Clinic's values.

Qualifications

• Requires High School Diploma or equivalent.
• Criminal justice or related field training preferred.

Responsibilities

• Monitor safety and security of assigned units.
• Engage escalating individuals with calm, non‑aggressive presence.
• Intervene in escalating verbal exchanges when needed.
• Demonstrate sound judgment and maintain composure under pressure.
• Support care teams and deliver respectful, compassionate service.
• Adhere to de‑escalation techniques learned in training.

Skills

De-escalation

Verbal communication

Crisis management

Education

High School Diploma or equivalent

Criminal justice degree preferred

Job description

Employment Status: Full time Shift: Evening/Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R161857 Behavioral Health Security Officer, CRMH Full Time (Open)

How You'll Help Transform Healthcare:

Behavioral Health Security Officer

Provides security services to the Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas in which visitors and/or patients may be collocated. The Behavioral Health Security Specialist (BHSS) provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective, high quality care amidst emotionally charged situations in which behavioral escalations may occur. Individuals serving in this capacity are non-sworn security personnel with additional training in de-escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non-verbal communications aimed toward mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service.

Sign on bonus eligible.

Responsible for assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department, which includes Adult and Pediatric Emergency departments, inpatient and ambulatory units and other designated areas.

Monitors the safety and security of individuals within the assigned unit or area of supervision.

Interacts with individuals in designated areas of supervision with the goal of establishing trust, integrating in the milieu as a member of the healthcare team, providing a calm, non-aggressive presence.

• may intervene in escalating verbal exchanges
• provide physical intervention as needed and appropriate
• demonstrates sound judgment
• maintains composure when dealing with physically or verbally abusive patients or visitors
• works assertively to mitigate risks of assault or harm to patients, visitors and staff.

Maintains a high degree of visibility in the assigned areas.

Embodies and demonstrates appropriate techniques as learned in de-escalation training. Effectively de-escalates patients, visitors or other individuals as a member of the care team. Prevents potentially violent situations.

May assist members of the care team in delivering effective bedside care using appropriate techniques.

Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.

Champion Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.

Reporting directtly to the Chief of Police and Security, the Behavioral Health Security Specialist will maintain and foster productive and effective relationships with clinical care teams in the areas served.

Must demonstrate knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units.

Ensures responsible and visible commitment of diversity, equity, and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the system. Proactively recognizes bias and develops/executes strategies to mitigate such.

What We Require:

Education:

• High School Diploma or equivalent
• Degree in criminal justice or related field training preferred.

Experience:

• Minimum of three (3) years experience in the area of security or behavioral health.
• Five (5) years of security, public safety or law enforcement preferred.

Licensure, certification, and/or registration:

• Achieves or presents certification in system required de-escalation tactics prior to completion of orientation.

Life Support:

• BLS required

Other Minimum Qualifications:

• Demonstrates capability for problem solving decision making, sound judgment, appropriate assertiveness. Adaptable, open to change and able to work effective in ambiguous situations. Ability to work well under pressure with ease and composure essential.

Compensation Range:

$18.70 - $26.18 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online