Behavioral Health Security Officer, CRMH Full Time

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus eligible

Benefits package

Job summary

Carilion Clinic is seeking a Behavioral Health Security Officer, CRMH, full-time, to provide security services across the health system including Emergency departments and inpatient units. The role emphasizes de-escalation, safety, and collaboration with care teams in emotionally charged situations.

Requires 3+ years in security or behavioral health, BLS, and a high school diploma; a criminal justice degree is preferred.

Qualifications

• High School Diploma or equivalent required.
• Criminal justice degree or related field preferred.
• 3+ years security or behavioral health experience required.
• BLS certification or Life Support is required.

Responsibilities

• Monitor safety and security in assigned units and areas.
• Intervene in escalating verbal exchanges and provide non-physical de-escalation.
• Provide appropriate physical intervention if needed and safe.
• Support clinical staff and care teams while maintaining compassionate service.

Skills

De-escalation

Problem solving

Verbal de-escalation

Education

High School Diploma or equivalent

Criminal justice degree preferred

Job description

Employment Status:Full timeShift:Evening/Night (United States of America)Facility:1906 Belleview Ave SE - RoanokeRequisition Number:R161857 Behavioral Health Security Officer, CRMH Full Time (Open)How You’ll Help Transform Healthcare:Behavioral Health Security OfficerProvides security services to the Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas in which visitors and/or patients may be collocated. The Behavioral Health Security Specialist (BHSS) provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective, high quality care amidst emotionally charged situations in which behavioral escalations may occur. Individuals serving in this capacity are non-sworn security personnel with additional training in de-escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non-verbal communications aimed toward mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service.Sign on bonus eligible.Responsible for assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department, which includes Adult and Pediatric Emergency departments, inpatient and ambulatory units and other designated areas.Monitors the safety and security of individuals within the assigned unit or area of supervision.Interacts with individuals in designated areas of supervision with the goal of establishing trust, integrating in the milieu as a member of the healthcare team, providing a calm, non-aggressive presence.Responds to emergency or crisis situations and: may intervene in escalating verbal exchanges provide physical intervention as needed and appropriatedemonstrates sound judgmentmaintains composure when dealing with physically or verbally abusive patients or visitorsworks assertively to mitigate risks of assault or harm to patients, visitors and staff.Maintains a high degree of visibility in the assigned areas.Embodies and demonstrates appropriate techniques as learned in de-escalation training. Effectively de-escalates patients, visitors or other individuals as a member of the care team. Prevents potentially violent situations.May assist members of the care team in delivering effective bedside care using appropriate techniques.Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.Champion Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.Reporting directly to the Chief of Police and Security, the Behavioral Health Security Specialist will maintain and foster productive and effective relationships with clinical care teams in the areas served.Must demonstrate knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units.Ensures responsible and visible commitment of diversity, equity, and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the system. Proactively recognizes bias and develops/executes strategies to mitigate such.What We Require:Education:High School Diploma or equivalentDegree in criminal justice or related field training preferred.Experience:Minimum of three (3) years experience in the area of security or behavioral health.Five (5) years of security, public safety or law enforcement preferred.Licensure, certification, and/or registration:Achieves or presents certification in system required de-escalation tactics prior to completion of orientation.Life Support:BLS requiredOther Minimum Qualifications:Demonstrates capability for problem solving decision making, sound judgment, appropriate assertiveness. Adaptable, open to change and able to work effective in ambiguous situations. Ability to work well under pressure with ease and composure essential.Compensation Range:$18.70 - $26.18Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.Recruiter:KIMBERLIE GONCERecruiter Email:[e-mail] more information, contact the HR Service Center at 1-800-599-2537.Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policiesBenefits, Pay and Well-being at Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:Comprehensive Medical, Dental, & Vision BenefitsEmployer Funded Pension Plan, vested after five years (Voluntary 403B)Paid Time Off (accrued from day one)Onsite fitness studios and discounts to our Carilion Wellness centersAccess to our health and wellness app, Personify HealthDiscounts on childcareContinued education and training