Behavioral Health Security Officer, CRMH Full Time

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Onsite fitness facilities

Wellness app access

Childcare discounts

Continued education

Job summary

Carilion Clinic is seeking a Behavioral Health Security Officer to support trauma-informed care across its Roanoke system. The role emphasizes de-escalation, crisis intervention and collaboration with clinical teams in Emergency and inpatient settings.

The position requires a high school diploma or equivalent, 3+ years in security or behavioral health, and BLS certification. Evening/night shifts are available with a sign-on bonus and comprehensive benefits.

Qualifications

• High School Diploma or equivalent; criminal justice or related field training preferred.
• Minimum of three (3) years experience in security or behavioral health. Five (5) years of security/public safety preferred.
• Certification in de-escalation tactics prior to orientation.
• BLS certification required.

Responsibilities

• Provide security services to Carilion Clinic Health System, including hospitals, units and clinics.
• De-escalate escalating patients/visitors using verbal and non-verbal techniques.
• Respond to emergencies and assist clinical staff as needed.
• Maintain visibility and protect the safety of patients, visitors and staff.

Skills

De-escalation skills

Crisis intervention

Verbal communication

Security operations

Patient service

Education

High School Diploma or equivalent

Criminal justice training preferred

Job description

Employment Status: Full time Shift: Evening/Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R161857 Behavioral Health Security Officer, CRMH Full Time (Open)

How You’ll Help Transform Healthcare:

Behavioral Health Security Officer Provides security services to the Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas in which visitors and/or patients may be collocated. The Behavioral Health Security Specialist (BHSS) provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective, high quality care amidst emotionally charged situations in which behavioral escalations may occur. Individuals serving in this capacity are non-sworn security personnel with additional training in de-escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non-verbal communications aimed toward mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service. Sign on bonus eligible. Responsible for assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department, which includes Adult and Pediatric Emergency departments, inpatient and ambulatory units and other designated areas. Monitors the safety and security of individuals within the assigned unit or area of supervision. Interacts with individuals in designated areas of supervision with the goal of establishing trust, integrating in the milieu as a member of the healthcare team, providing a calm, non-aggressive presence. Responds to emergency or crisis situations and: may intervene in escalating verbal exchanges provide physical intervention as needed and appropriate demonstrates sound judgment maintains composure when dealing with physically or verbally abusive patients or visitors works assertively to mitigate risks of assault or harm to patients, visitors and staff. Maintains a high degree of visibility in the assigned areas. Embodies and demonstrates appropriate techniques as learned in de-escalation training. Effectively de-escalates patients, visitors or other individuals as a member of the care team. Prevents potentially violent situations. May assist members of the care team in delivering effective bedside care using appropriate techniques. Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees. Champion Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company. Reporting directly to the Chief of Police and Security, the Behavioral Health Security Specialist will maintain and foster productive and effective relationships with clinical care teams in the areas served. Must demonstrate knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units. Ensures responsible and visible commitment of diversity, equity, and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the system. Proactively recognizes bias and develops/executes strategies to mitigate such.

What We Require:

• Education: High School Diploma or equivalent Degree in criminal justice or related field training preferred.
• Experience: Minimum of three (3) years experience in the area of security or behavioral health.Five (5) years of security, public safety or law enforcement preferred.
• Licensure, certification, and/or registration: Achieves or presents certification in system required de-escalation tactics prior to completion of orientation.
• Life Support: BLS required
• Other Minimum Qualifications: Demonstrates capability for problem solving decision making, sound judgment, appropriate assertiveness. Adaptable, open to change and able to work effective in ambiguous situations. Ability to work well under pressure with ease and composure essential.

Compensation Range:

$18.70 - $26.18 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself.

Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we’re devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace.

For more information, contact the HR Service Center at 1-800-599-2537.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies