Behavioral Health Residential Admissions Lead

Pennsylvania Psychological Association; Virginia; Hybrid; USD 29,000 - 68,000; Full time

Job summary

CVS Health is seeking a Behavioral Health Residential Coordinator to coordinate admissions for out-of-home services, serving as a liaison among utilization management teams, residential providers, care management staff, and external partners.

The role requires strong clinical knowledge, exceptional organization, and the ability to build collaborative relationships across provider networks and multidisciplinary teams.

Qualifications

• 2+ years of experience with Arizona behavioral health system, behavioral health network operations, and community-based treatment resources.
• Proficiency in Microsoft Office applications (particularly Excel) and electronic documentation systems.
• Willingness to travel up to 10% of the time within Arizona.

Responsibilities

• Coordinate residential treatment facility referrals and admissions for members approved for out-of-home behavioral health residential treatment across multiple levels of care.
• Identify the most clinically appropriate participating residential treatment providers to support the member's treatment goals.
• Manage the residential referral process, including the distribution of referrals, tracking provider responses, and maintaining accurate documentation of facility activities.
• Collaborate with behavioral health homes, treating providers, and community partners to ensure timely submission of clinical information required for facility reviews.
• Monitor referral status and facility timelines to promote timely access to care and minimize delays in treatment facility.
• Serve as a primary point of contact for residential treatment providers, behavioral health homes, and internal stakeholders regarding facility-related questions, concerns, and coordination needs.

Skills

Communication skills

Organizational skills

Problem-solving

Education

Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Healthcare Administration, or a related field

Tools

Microsoft Excel

Electronic documentation systems

Microsoft Office

Job description

CVS Health is seeking a Behavioral Health Residential Coordinator to coordinate admissions for out-of-home services, serving as a liaison among utilization management teams, residential providers, care management staff, and external partners.

The role requires strong clinical knowledge, exceptional organization, and the ability to build collaborative relationships across provider networks and multidisciplinary teams.