Behavioral Health Programs Manager PHP/IOP Expansion

Sentara Health; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

Paid Time Off and Sick Leave

401k/403B with Employer Match

Job summary

Sentara Health is seeking a Manager, Behavioral Health Care Management – PHP/IOP at Sentara Virginia Beach General Hospital in Virginia Beach, VA. This onsite, full-time role leads operations for PHP and IOP services across multiple locations in the Southeast market.

You will oversee staffing, patient access, regulatory compliance, and financial performance, while partnering with clinical leaders to expand programs and ensure high-quality care.

Qualifications

• Bachelor’s degree in nursing, Social Work, Psychology, Healthcare Administration, or related clinical discipline.
• Master’s degree preferred.
• Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) or Registered Nurse (RN) preferred.
• Five years clinical experience in behavioral health.
• One year supervisory or lead role experience.

Responsibilities

• Provides operational leadership and oversight for assigned behavioral health programs and practices, including PHP and IOP services.
• Oversees multiple behavioral health locations as programs expand across the Southeast market, ensuring consistent operational standards and performance.
• Leads or supports the development and implementation of new PHP/IOP practices, including operational planning, staffing, workflows, readiness, and transition to ongoing operations.
• Manages day-to-day practice operations, including staffing, scheduling, patient flow, clinical support processes, resource utilization, and operational problem solving.
• Partners with clinical leadership to coordinate interdisciplinary care delivery, therapeutic programming, caseload distribution, and patient scheduling.
• Develops and monitors operational, access, productivity, quality, financial, and patient experience metrics and implements corrective actions when performance does not meet expectations.
• Ensures effective patient access and financial clearance processes, including coordination of insurance authorization, eligibility, scheduling, and revenue-cycle workflows.
• Ensures compliance with applicable regulatory, accreditation, licensing, safety, documentation, and organizational requirements.
• Recruits, develops, and manages staff; establishes performance expectations; promotes accountability; and supports staff competency and professional development.
• Standardizes workflows, policies, procedures, and operating practices across behavioral health locations to support consistent service delivery.
• Collaborates with hospital, ambulatory, Enterprise Behavioral Health, Health Plan, and community partners to improve transitions of care and access to behavioral health services.
• Supports annual planning, budgeting, resource allocation, and business performance for assigned programs.
• Identifies operational barriers, capacity constraints, and opportunities for program growth and develops solutions in partnership with behavioral health leadership.
• Serves as an operational escalation point for assigned programs and provides leadership during periods of significant operational change or program expansion.

Skills

Operational leadership

Change management

Collaboration

Problem solving

Financial awareness

Team leadership

Education

Bachelor’s degree in nursing, social work, psychology, or healthcare administration

Master’s degree preferred

Job description

Sentara Health is seeking a Manager, Behavioral Health Care Management – PHP/IOP at Sentara Virginia Beach General Hospital in Virginia Beach, VA. This onsite, full-time role leads operations for PHP and IOP services across multiple locations in the Southeast market.

You will oversee staffing, patient access, regulatory compliance, and financial performance, while partnering with clinical leaders to expand programs and ensure high-quality care.