Manager, Behavioral Health Care Management – PHP/IOP

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Sick Leave

Parental & Family Leave

401k/403b with employer match

Job summary

Sentara Health Plans seeks a Manager of Behavioral Health Care Management for PHP/IOP at Sentara Virginia Beach General Hospital in Virginia Beach, VA. This onsite, full-time role leads behavioral health operations, including staffing, scheduling, patient access, and program development across locations.

The ideal candidate has a clinical background with 5 years in behavioral health and at least 1 year in a supervisory role; licensure such as LCSW/LPC/RN is preferred.

Qualifications

• Bachelor's degree in nursing, social work, psychology, healthcare administration, or related clinical discipline.
• Five years clinical experience in behavioral health.
• One year supervisory or lead experience.
• Licensure preferred: LCSW, LPC, or RN.

Responsibilities

• Provides operational leadership for PHP and IOP services.
• Oversees multiple behavioral health locations as programs expand.
• Manages staffing, scheduling, patient flow, and operational processes.
• Ensures compliance with regulatory, safety, and documentation requirements.
• Monitors metrics, improves access, and coordinates revenue-cycle workflows.

Skills

Leadership

Operations management

Staffing

Budgeting

Regulatory compliance

Education

Bachelor's degree in nursing or related

Master’s degree preferred

Job description

City/State: Virginia Beach, VA

Work Shift: First (Days)

Overview: Sentara Health is hiring for a Manager, Behavioral Health Care Management – PHP/IOP at Sentara Virginia Beach General Hospital in Virginia Beach, VA! Status: Full-time, permanent position (40 hours). Standard working hours: 8am to 5pm EST, M-F, with evening shift as needed/back-up. Location: This is an onsite position at Sentara Virginia Beach General Hospital in Virginia Beach, VA.

The Manager, Behavioral Health Service Delivery provides operational leadership for behavioral health programs and practices across the Southeast market, with an initial focus on Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) services. This position is responsible for the daily management and performance of assigned behavioral health practices while also supporting the development, implementation, and operationalization of new behavioral health programs and locations. As services expand, the Manager will provide oversight across multiple PHP/IOP practices and ensure consistent operations, quality, regulatory compliance, patient access, staffing, and financial performance across the market. The Manager works closely with Enterprise Behavioral Health leadership, physicians, clinical leaders, hospital and ambulatory operations, finance, revenue cycle, compliance, and other partners to create a coordinated and sustainable behavioral health service delivery model.

Key Responsibilities

• Provides operational leadership and oversight for assigned behavioral health programs and practices, including PHP and IOP services.
• Oversees multiple behavioral health locations as programs expand across the Southeast market, ensuring consistent operational standards and performance.
• Leads or supports the development and implementation of new PHP/IOP practices, including operational planning, staffing, workflows, readiness, and transition to ongoing operations.
• Manages day-to-day practice operations, including staffing, scheduling, patient flow, clinical support processes, resource utilization, and operational problem solving.
• Partners with clinical leadership to coordinate interdisciplinary care delivery, therapeutic programming, caseload distribution, and patient scheduling.
• Develops and monitors operational, access, productivity, quality, financial, and patient experience metrics and implements corrective actions when performance does not meet expectations.
• Ensures effective patient access and financial clearance processes, including coordination of insurance authorization, eligibility, scheduling, and revenue-cycle workflows.
• Ensures compliance with applicable regulatory, accreditation, licensing, safety, documentation, and organizational requirements.
• Recruits, develops, and manages staff; establishes performance expectations; promotes accountability; and supports staff competency and professional development.
• Standardizes workflows, policies, procedures, and operating practices across behavioral health locations to support consistent service delivery.
• Collaborates with hospital, ambulatory, Enterprise Behavioral Health, Health Plan, and community partners to improve transitions of care and access to behavioral health services.
• Supports annual planning, budgeting, resource allocation, and business performance for assigned programs.
• Identifies operational barriers, capacity constraints, and opportunities for program growth and develops solutions in partnership with behavioral health leadership.
• Serves as an operational escalation point for assigned programs and provides leadership during periods of significant operational change or program expansion.

Preferred Leadership Profile

Successful candidates will demonstrate the ability to manage established clinical operations while simultaneously building and implementing new programs. The position requires strong operational leadership, change management, collaboration, problem solving, financial awareness, and the ability to lead teams across multiple locations.

Education

Bachelor's degree in nursing, Social Work, Psychology, Healthcare Administration, or a related clinical discipline. (Required); Master’s preferred

Certification/Licensure

Licensed Clinical Social Worker (LCSW) (Preferred) OR Licensed Professional Counselor (LPC) (Preferred) OR Registered Nurse License (RN) (Preferred)

Experience

Five years clinical experience in behavioral health. (Required) One year’s experience in a supervisory or lead role. (Required)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!