Care Center Operations Lead — Grow into Practice Manager

Solmentalhealth; United States; On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA/HSA

401(k) match

PTO + 10 paid holidays

Employee Assistance Program (EAP)

Disability insurance

Life insurance

Job summary

SOL Mental Health in the United States seeks a Care Center Operations Lead to support Care Center teams across locations, supervising CTMs and driving consistent operations.

You will partner with the Practice Manager and Director of Operations, lead training, implement new workflows, and coordinate cross-site collaboration to improve efficiency and patient experience while maintaining compliance.

This role provides hands‑on leadership with opportunities to grow into a Practice Manager position.

Qualifications

• Internal experience as a CTM at SOL Mental Health.
• Demonstrated leadership experience, including training, mentoring, coaching, or supporting team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving abilities and a proactive approach to improving workflows and operational efficiency.
• Experience working with EHR and scheduling systems; healthcare technology proficiency required.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and locations.
• Ability to use data and performance metrics to drive accountability and operational outcomes.
• Comfortable leading through change and supporting the implementation of new processes and initiatives.
• Detail-oriented with a commitment to delivering an exceptional patient experience while maintaining accuracy and compliance.
• Desire to grow into a broader operations leadership role and develop toward a Practice Manager position.

Responsibilities

• Lead CTMs and supervise a subset of CTMs, guiding daily tasks and metrics-based outcomes.
• Provide one-on-one training and support when new workflows, processes, or systems are introduced.
• Troubleshoot day-to-day operational issues and elevate appropriately.
• Support a positive team culture and CTM development.
• Onboard new providers: templates in Insync, manage schedules pre-start, coordinate launches.
• Oversee office and room setup for new providers and locations, and maintain contact lists.
• Identify and lead operational improvements in partnership with leadership.
• Monitor readiness and communicate changes to improve workflows and efficiency across locations.
• Partner with the Care Team Member Preceptor on SOL-wide materials and processes.
• Maintain hands-on CTM duties as needed (scheduling, check-in, insurance verification, EHR, etc.).

Skills

CTM experience

Leadership

Organizational skills

Problem solving

Communication skills

Data driven

Change management

Attention to detail

Tools

EHR systems

Insync

Scheduling software

Job description

SOL Mental Health in the United States seeks a Care Center Operations Lead to support Care Center teams across locations, supervising CTMs and driving consistent operations.

You will partner with the Practice Manager and Director of Operations, lead training, implement new workflows, and coordinate cross-site collaboration to improve efficiency and patient experience while maintaining compliance.

This role provides hands‑on leadership with opportunities to grow into a Practice Manager position.