Behavioral Health Practice Operations Lead

Centered-Mind-Counseling-Services,-Pllc; Issaquah (WA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match up to 4%

Company-paid life insurance

Paid time off and paid sick leave

Job summary

Centered Mind Counseling Services is seeking a Practice Manager to lead the operational backbone of a growing behavioral health group practice in Issaquah, WA. You will own day-to-day systems, drive efficient scheduling, records integrity, and cross‑department coordination to support clinicians and staff.

This on‑site leadership role requires a background in healthcare operations, strong communication, and a hands‑on approach to improving workflows. Competitive salary and benefits are offered.

Qualifications

• Bachelor's degree in business, healthcare administration, or related field.
• Minimum 3 years of operations, office, or practice management experience; 5+ years preferred.
• Experience supervising administrative or front‑office staff.
• Strong systems and technology aptitude with EHR and practice management familiarity.
• HIPAA familiarity and commitment to confidentiality and records integrity.
• Local to the Seattle metro area and able to work on‑site.

Responsibilities

• Supervise and support the Care Coordinators and the Medication Management Coordinator.
• Own front‑end workflows, scheduling logistics, and day‑to‑day operational implementation.
• Coordinate employee onboarding and offboarding logistics.
• Manage practice systems administration, troubleshooting, and vendor communication.
• Coordinate HIPAA and security training scheduling and delivery, and maintain training and compliance logs.
• Serve as a Custodian of Records and manage records release requests.
• Oversee office operations, maintenance, supplies, and vendor relationships.
• Support monthly operational reporting, associate hour tracking, payroll statistics, and CEU reimbursement review.
• Maintain internal workflow documentation and the employee website.
• Resolve administrative client escalations and coordinate with leadership when clinical care is involved.

Skills

Strong systems aptitude

Clear communication

Supervising administrative staff

Organizational discipline

IT/vendor coordination

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

Practice management software

Electronic Health Records (EHR) systems

Vendor coordination

Job description

Centered Mind Counseling Services is seeking a Practice Manager to lead the operational backbone of a growing behavioral health group practice in Issaquah, WA. You will own day-to-day systems, drive efficient scheduling, records integrity, and cross‑department coordination to support clinicians and staff.

This on‑site leadership role requires a background in healthcare operations, strong communication, and a hands‑on approach to improving workflows. Competitive salary and benefits are offered.