Practice Manager

Centered Mind Counseling; Issaquah (WA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Company-paid life insurance

Paid time off and paid sick leave

Job summary

Centered Mind Counseling Services in Issaquah, WA is seeking a Practice Manager to lead the operational backbone of a growing behavioral health group practice. This on-site role drives day-to-day systems, supports leadership with clear communication, and ensures smooth operations across departments.

The ideal candidate brings 5+ years in healthcare operations, a bachelor’s in business or healthcare admin, and strong EHR/practice management experience.

Qualifications

• Bachelor's degree in business, healthcare administration, or related field.
• 3+ years of operations or practice management experience; 5+ preferred in healthcare.
• Experience supervising administrative staff.
• Strong systems and technology aptitude with EHR and practice management tools.
• Commitment to HIPAA and records integrity.

Responsibilities

• Supervise and support Care Coordinators and the Medication Management Coordinator.
• Own front-end workflows, scheduling logistics, and day-to-day operational implementation.
• Coordinate employee onboarding and offboarding logistics.
• Manage practice systems administration, troubleshooting, and vendor communication.
• Coordinate HIPAA and security training scheduling and delivery, and maintain training and compliance logs.
• Serve as a Custodian of Records and manage records release requests.
• Oversee office operations, maintenance, supplies, and vendor relationships.
• Support monthly operational reporting, associate hour tracking, payroll statistics, and CEU reimbursement review.
• Maintain internal workflow documentation and the employee website.
• Resolve administrative client escalations and operational problems, coordinating with leadership when a matter involves clinical care.

Skills

Operations leadership

Communication

Process discipline

HIPAA compliance

Technology aptitude

Education

Bachelor's degree in business or healthcare administration

Tools

Practice management software

Electronic Health Records (EHR)

Vendor coordination software

Job description

Centered Mind Counseling Services is hiring a Practice Manager to lead the operational backbone of a growing behavioral health group practice. This is a hands‑on leadership role for someone who runs excellent operations, brings order and follow‑through to complex logistics, and keeps leadership informed with clear, accurate communication. You will own the day‑to‑day systems and operations that keep the practice running smoothly.

Centered Mind Counseling Services (CMCS) is a comprehensive mental health group practice of experienced and caring psychologists, psychiatrists, psychiatric nurse practitioners, licensed therapists, and associate licensed therapists serving children, families, adults, and couples across the Seattle metro area and through statewide telehealth.

About the Role

Reporting to the Assistant Director, the Practice Manager owns practice operations across all departments and supervises the Care Coordinators and the Medication Management Coordinator. You will operate with genuine independence and decision‑making authority within operations, working inside a clear and collaborative leadership structure that defines what each role owns and where decisions are made together.

We are looking for a leader who follows and strengthens established processes, keeps leadership informed with accurate and timely information, and recognizes when a decision calls for coordination with clinical or administrative leadership. If you take pride in dependable systems, transparent communication, and doing meaningful work well, you will fit here.

About You

You are an operations professional who finds genuine satisfaction in a practice that runs well: schedules that work, systems that talk to each other, records that are right the first time, and a front‑office team that feels supported and knows what excellent looks like. You communicate in specifics, flag problems early and without spin, and would rather surface a concern than smooth it over. You know the difference between owning a decision and looping in the right people, and you are equally comfortable doing both. You want your work to matter, and at a behavioral health practice, it does: every operational detail you get right helps a clinician focus on a client.

Location

This is an on‑site leadership role based in Issaquah, Washington. We are seeking a candidate who lives locally in the Seattle metro area.

• Bachelor's degree in business, healthcare administration, or a related field.
• Minimum of 3 years of operations, office, or practice management experience, with 5 or more years preferred, ideally in a healthcare, behavioral health, or medical office setting.
• Demonstrated experience supervising and developing administrative or front‑office staff, including time in a supervisory or lead capacity.
• Strong systems and technology aptitude, including practice management or electronic health record systems, and comfort coordinating IT and vendor support.
• Excellent organizational skills and process discipline, with a track record of following and improving established workflows rather than working around them.
• Clear, accurate, and transparent communication, with a habit of keeping leadership informed and bringing issues forward early.
• Sound judgment about scope: able to act independently within operations while coordinating with clinical and administrative leadership on decisions that cross into their areas.
• Familiarity with HIPAA and a strong commitment to confidentiality, compliance, and records integrity.
• Reliability, discretion, professionalism, and openness to feedback.
• Local to the Seattle metro area and able to work on‑site.

Highly Desired

• Experience in a behavioral health or group practice setting.
• Familiarity with credentialing support, payroll statistics, or CEU and compliance tracking.

Responsibilities

• Supervise and support the Care Coordinators and the Medication Management Coordinator.
• Own front‑end workflows, scheduling logistics, and day‑to‑day operational implementation.
• Coordinate employee onboarding and offboarding logistics.
• Manage practice systems administration, troubleshooting, and vendor communication, and implement system access in line with leadership approvals.
• Coordinate HIPAA and security training scheduling and delivery, and maintain training and compliance logs.
• Serve as a Custodian of Records and manage records release requests.
• Oversee office operations, maintenance, supplies, and vendor relationships.
• Support monthly operational reporting, associate hour tracking, payroll statistics, and CEU reimbursement review.
• Maintain internal workflow documentation and the employee website.
• Resolve administrative client escalations and operational problems, coordinating with leadership when a matter involves clinical care, provider experience, or a formal personnel process.

Why Join CMCS

• An independently owned practice, led by clinicians, where decisions are made by the people who work here.
• A supportive, multidisciplinary, and professional team that values clarity and collaboration.
• A central leadership role with real ownership and independent decision‑making within a clearly defined structure, and direct access to practice leadership.
• The opportunity to shape and strengthen the operational systems of a growing practice.
• Company‑sponsored benefits including medical, dental, and vision coverage, 401(k) with up to a 4 percent employer match, company‑paid life insurance, and paid time off and paid sick leave.
• Salary range: $81,000 – $90,000 per year, depending on experience. This is a full‑time, salaried position.

Centered Mind Counseling Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law