Behavioral Health Operations Leader (Remote)

Cigna Health and Life Insurance Company; Northern (KY); Hybrid; USD 95,000 - 158,000; Full time

Job summary

MD Live is seeking a Clinical Operations Manager to lead behavioral health operations and cross-functional programs in a remote environment. The role centers on developing scalable workflows, improving processes, and driving performance across BH services and related programs.

You will collaborate with Nursing, Medical Affairs, Operations, Product, and other functions to enhance patient and provider outcomes, manage change, and sustain continuous improvement initiatives.

Qualifications

• Experience leading behavioral health operations and programs.
• Ability to design scalable workflows and manage performance metrics.
• Strong change management and continuous improvement mindset.

Responsibilities

• Lead clinical operations programs and teams across BH operations.
• Partner with Behavioral Leaders, Nursing, Medical Affairs, Operations, Product, and Tech.
• Drive data-informed decisions to improve quality, efficiency, and patient outcomes.

Skills

Operational leadership

Behavioral Health

Process improvement

Change management

Data analytics

Cross-functional collaboration

Education

RN license

LCSW/LMSW/LMHC certification

Tools

EMR systems

Excel

Job description

MD Live is seeking a Clinical Operations Manager to lead behavioral health operations and cross-functional programs in a remote environment. The role centers on developing scalable workflows, improving processes, and driving performance across BH services and related programs.

You will collaborate with Nursing, Medical Affairs, Operations, Product, and other functions to enhance patient and provider outcomes, manage change, and sustain continuous improvement initiatives.