Behavioral Health Operations Coordinator

Cleveland Clinic; Cleveland (OH); On-site; USD 63,000 - 96,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Vision benefits

Retirement savings contributions

Job summary

Cleveland Clinic Lutheran Hospital is seeking a Behavioral Health Operations Coordinator to provide administrative and on-site support for Behavioral Health Access & Bed Management across designated emergency departments, hospitals, and behavioral health units. In this role, you will provide clinical supervision, coordinate daily operations, and oversee patient throughput, staffing, and bed management.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.

Qualifications

• MA, MS in a healthcare profession, or a Med.
• Five years of relevant work experience.
• Two years in a psychiatric clinical setting.
• Certifications required - Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III], or Registered Nurse [RN].
• Competency of patient populations (child/adolescent, adult, geriatric), diversity, social determinants of health, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law.
• Ability to communicate across various comprehension levels; young child to technical professionals.
• Strong attention to detail in work process and documentation.

Responsibilities

• Serve as the on-site administrative coordinator and resolve urgent operational issues affecting patient flow, safety, and service delivery.
• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.
• Oversee regional bed management to ensure timely, safe, and appropriate patient placements.
• Provide after-hours and on-call operational support when scheduled.
• Ensure staffing is assigned, balanced and caseloads are monitored
• Maintain awareness of referral activity, bed availability, admission status, acuity, and boarding times.
• Communicate real-time census, acuity, and case updates to internal stakeholders.
• Under the director of the manager, support shift leads and crisis specialists, including coaching, scheduling, feedback, and evaluations.
• Support hiring, onboarding, training, and corrective action processes.
• Promote a positive, collaborative work environment and ongoing staff development.
• Implement and uphold departmental policies, procedures, and regulatory requirements.
• Ensure accurate and timely documentation and maintain compliance with privacy standards (HIPAA).
• Participate in huddles, committees, and improvement initiatives related to throughput and patient safety.
• Analyze throughput and performance data, identify trends, and implement improvement actions.
• Promote patient safety goals and assist with incident review and follow-up.
• In collaboration with the manager, monitor staffing levels, overtime, and spend to align with budget expectations.
• Approve operational purchases and resource use within delegated authority.
• Collaborate with emergency departments, behavioral health units, and other departments to remove barriers to efficient patient flow.
• Represent the department in meetings and support enterprise-wide initiatives.
• Perform special projects and other duties as assigned.

Skills

Communication across levels

Attention to detail

Supervision

Problem solving

Education

MA/MS in healthcare or MD

Licensed social worker / LPC / LCDC-III / RN certification

Job description

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

As a Behavioral Health Operations Coordinator, you will provide administrative and on-site support for Behavioral Health Access & Bed Management operations across designated emergency departments, hospitals, and behavioral health units. In this role, you will provide clinical supervision, coordinate daily operations, and oversee patient throughput, staffing, and bed management. You will collaborate across departments to support safe and timely patient placements and assist with policy implementation, regulatory compliance, scheduling, budget monitoring, and continuous process improvement.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.

A caregiver who excels in this role will:

• Serve as the on-site administrative coordinator and resolve urgent operational issues affecting patient flow, safety, and service delivery.
• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.
• Oversee regional bed management to ensure timely, safe, and appropriate patient placements.
• Provide after-hours and on-call operational support when scheduled.
• Ensure staffing is assigned, balanced and caseloads are monitored
• Maintain awareness of referral activity, bed availability, admission status, acuity, and boarding times.
• Communicate real-time census, acuity, and case updates to internal stakeholders.
• Under the director of the manager, support shift leads and crisis specialists, including coaching, scheduling, feedback, and evaluations.
• Support hiring, onboarding, training, and corrective action processes.
• Promote a positive, collaborative work environment and ongoing staff development.
• Implement and uphold departmental policies, procedures, and regulatory requirements.
• Ensure accurate and timely documentation and maintain compliance with privacy standards (HIPAA).
• Participate in huddles, committees, and improvement initiatives related to throughput and patient safety.
• Analyze throughput and performance data, identify trends, and implement improvement actions.
• Promote patient safety goals and assist with incident review and follow‑up.
• In collaboration with the manager, monitor staffing levels, overtime, and spend to align with budget expectations.
• Approve operational purchases and resource use within delegated authority.
• Collaborate with emergency departments, behavioral health units, and other departments to remove barriers to efficient patient flow.
• Represent the department in meetings and support enterprise‑wide initiatives.
• Perform special projects and other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• MA, MS in a healthcare profession, or a Med
• Five years of relevant work experience
• Two years in a psychiatric clinical setting
• Certifications required - Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III], or Registered Nurse [RN]
• Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned
• Ability to communicate across various comprehension levels; young child to technical professionals
• Strong attention to detail in work process and documentation

Preferred qualifications for the ideal future caregiver include:

• Certifications - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]

Physical Requirements:

• Requires Corrected hearing and vision to normal range
• Some positions may be more sedentary work
• Some positions may be more light work
• Require full range of motion, eye-hand coordination
• Require standing or walking for extensive periods of time
• Require some exposure to communicable disease or bodily fluids

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range

Minimum Annual Salary: $63,250.00

Maximum Annual Salary: $96,467.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).