Behavioral Health Ops Lead — Evening Shift

Cleveland Clinic; Cleveland (OH); On-site; USD 63,000 - 96,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Vision benefits

Retirement savings contributions

Job summary

Cleveland Clinic Lutheran Hospital is seeking a Behavioral Health Operations Coordinator to provide administrative and on-site support for Behavioral Health Access & Bed Management across designated emergency departments, hospitals, and behavioral health units. In this role, you will provide clinical supervision, coordinate daily operations, and oversee patient throughput, staffing, and bed management.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.

Qualifications

• MA, MS in a healthcare profession, or a Med.
• Five years of relevant work experience.
• Two years in a psychiatric clinical setting.
• Certifications required - Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III], or Registered Nurse [RN].
• Competency of patient populations (child/adolescent, adult, geriatric), diversity, social determinants of health, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law.
• Ability to communicate across various comprehension levels; young child to technical professionals.
• Strong attention to detail in work process and documentation.

Responsibilities

• Serve as the on-site administrative coordinator and resolve urgent operational issues affecting patient flow, safety, and service delivery.
• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.
• Oversee regional bed management to ensure timely, safe, and appropriate patient placements.
• Provide after-hours and on-call operational support when scheduled.
• Ensure staffing is assigned, balanced and caseloads are monitored
• Maintain awareness of referral activity, bed availability, admission status, acuity, and boarding times.
• Communicate real-time census, acuity, and case updates to internal stakeholders.
• Under the director of the manager, support shift leads and crisis specialists, including coaching, scheduling, feedback, and evaluations.
• Support hiring, onboarding, training, and corrective action processes.
• Promote a positive, collaborative work environment and ongoing staff development.
• Implement and uphold departmental policies, procedures, and regulatory requirements.
• Ensure accurate and timely documentation and maintain compliance with privacy standards (HIPAA).
• Participate in huddles, committees, and improvement initiatives related to throughput and patient safety.
• Analyze throughput and performance data, identify trends, and implement improvement actions.
• Promote patient safety goals and assist with incident review and follow-up.
• In collaboration with the manager, monitor staffing levels, overtime, and spend to align with budget expectations.
• Approve operational purchases and resource use within delegated authority.
• Collaborate with emergency departments, behavioral health units, and other departments to remove barriers to efficient patient flow.
• Represent the department in meetings and support enterprise-wide initiatives.
• Perform special projects and other duties as assigned.

Skills

Communication across levels

Attention to detail

Supervision

Problem solving

Education

MA/MS in healthcare or MD

Licensed social worker / LPC / LCDC-III / RN certification

Job description

Cleveland Clinic Lutheran Hospital is seeking a Behavioral Health Operations Coordinator to provide administrative and on-site support for Behavioral Health Access & Bed Management across designated emergency departments, hospitals, and behavioral health units. In this role, you will provide clinical supervision, coordinate daily operations, and oversee patient throughput, staffing, and bed management.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.