Coordinator Surgery Special Unit

Cleveland Clinic; Cleveland (OH); On-site; USD 34,000 - 49,000; Full time

Job summary

Cleveland Clinic is seeking a Surgery/Special Unit Coordinator to manage both scheduled and unscheduled procedures, admissions and/or appointments. The role supports caregivers and helps maintain unit organization so providers can deliver exceptional patient care.

Based at Landerbrook in Mayfield Heights, OH, this 8:00am–5:00pm position requires strong scheduling, data accuracy and patient communications to ensure smooth operations across departments.

Qualifications

• High School Diploma or GED required.
• 2 years related experience in medical terminology including patient registration, billing or scheduling.
• OR 3 years of customer service concierge experience.
• Experience with computerized scheduling systems, patient billing, insurance processing or related office functions.
• Knowledge of MS Word and Excel.
• Proficiency with PC-based systems and software.

Responsibilities

• Validate and maintain the master patient index with accurate demographics.
• Verify patient physician information and data collection accuracy.
• Identify patients needing financial counseling for billing/payment arrangements.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide instructions requested by patients and physicians; schedule as needed.
• Receive orders and schedule per provider and protocol.
• Ensure accurate CPT coding and case information (side, equipment).
• Liaise with admitting office regarding reservations and admissions updates.
• Serve as a daily resource to department staff (surgeons, secretaries, nurses).
• Communicate with patients and families to provide instructions, directions and resources.

Skills

Scheduling experience

Medical terminology knowledge

PC proficiency

Customer service orientation

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works 8:00am to 5:00pm. This role will be stationed at Landerbrook in Mayfield Heights, OH.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).