Appointment Scheduler

Ventura Orthopedics and Sports Medicine; Simi Valley (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Ventura Orthopedics and Sports Medicine in California is seeking a detail-oriented appointment scheduler to be the first point of contact for our patients. This full-time role focuses on coordinating appointments, addressing inquiries, and supporting front desk operations.

The ideal candidate maintains excellent communication, handles insurance verifications, and collaborates with physicians and staff to ensure a smooth patient experience.

Qualifications

• High school diploma or GED, and 12–18 months in call center or customer service.
• Outstanding communication and organizational skills.
• Strong customer service orientation and problem-solving.

Responsibilities

• Schedule patient appointments.
• Cancel and reschedule appointments as needed.
• Take messages for physicians and medical staff.
• Verify insurance and authorizations as applicable.
• Process payments and handle copays in the system.
• Answer inquiries via text messaging software.
• Cover front desk during peak times or absences.
• Support overflow work for front office staff.
• Assist with interpreters scheduling.
• Other duties as assigned.

Job description

Description

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Full-time

Essential Duties and Responsibilities

• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Skills and Attributes

• Outstanding communication skills
• Good organizational skills
• Excellent sense of customer/patient service
• Good problem-solving skills

Education And/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalant combination of education and experience

Salary Description

$21-$24 hourly