Behavioral Health Medical Scheduler

LifeStance Health; Tucson (AZ); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Tucson, AZ seeks a Behavioral Health Medical Scheduler to manage inbound/outbound calls, verify insurance, and start the verification process. This hybrid/remote role requires independence and teamwork to meet clinic needs.

The position offers a competitive hourly rate and full benefits, with on-site training at 2850 N Country Club Rd, Tucson. English fluency is required, Spanish preferred, and prior EHR experience is a plus.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of medical scheduling experience preferred.
• Strong computer proficiency with MS Office and EHRs.
• Clear understanding of insurance terminology.
• Fluency in English; Spanish preferred.
• Quiet, HIPAA-compliant remote workspace with reliable internet.
• Ability to multi-task and stay organized in a fast-paced environment.
• Knowledge of integrated healthcare delivery models is a plus.

Responsibilities

• Handle inbound/outbound calls, verify insurance, and start verification processes.
• Provide information and assist potential clients with scheduling and paperwork.
• Maintain confidential records per HIPAA and complete required forms.
• Deliver exceptional customer service and route calls as needed.
• Engage with payors and document interactions in the system.

Skills

Medical scheduling

HIPAA compliance

Customer service

Multi-tasking

English fluency

Spanish preferred

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

EHR systems

Insurance terminology

Job description

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

The Behavioral Health Medical Scheduler is responsible for taking inbound calls and making outbound calls to potential clients placed on a Clinic’s worklist/waitlist to gather additional critical information and start the insurance verification process. They offer practical assistance to potential clients, such as providing additional information to them, gathering insurance information and verifying insurance with various health plans. They must be able to work independently, but also function as a team member, providing high quality services to our clients. Employees of LifeStance Health must value close collaboration with internal staff, clients, payors, and other stakeholders.

Hours: Between the hours of operation of 8:00 am - 5:00 pm PST Monday - Friday

Position Type: Hybrid/remote. Training required on-site at 2850 N Country Club Rd, Tucson, AZ 85716

Compensation: $19 - 20/hour

RESPONSIBILITIES

• Maintaining confidentiality of records aligning with HIPAA requirements
• Assess for high risk/high acuity needs and collaborates a warm hand-off to a Behavioral Health Professional
• Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required forms)
• Exceptional Customer Service
• Answering and routing calls as appropriate
• Daily outbound calls to potential clients
• Engage with multiple payors and their interfaces
• Additional responsibilities as appropriate

SKILLS & EXPERIENCE

• High school diploma or equivalent required; Bachelor's degree preferred.
• 3-years of experience with Medical Scheduling highly preferred
• Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
• Prior experience working with Electronic Health Record systems (EHRs), preferred.
• Clear understanding of insurance-related terminology.
• Fluency in English is required; fluency in Spanish preferred.
• Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.
• Must be able to multi-task and prioritize work in a fast-paced work environment.
• Strong organizational, communication, and customer service skills
• Knowledge of integrated healthcare delivery models (preferred)

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.