Behavioral Health IOP Operations Coordinator

UVA Community Health; Manassas (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Behavioral Health Intensive Outpatient Program (BH IOP) Coordinator at UVA Community Health coordinates patient access, scheduling, and administrative workflows to support BH IOP services.

You will collaborate with clinical teams, ensure HIPAA compliance, manage documentation, and maintain a safe, efficient operating environment, while supporting quality assurance and cross-functional activities.

Qualifications

• High school diploma or GED required; associates degree preferred in healthcare administration, business management, or related field.
• Experience in operations, healthcare administration, or behavioral health settings valued but not required.

Responsibilities

• Patient Access: register patients, verify insurance, update demographics, schedule appointments, and communicate next steps.
• Reception: front-desk and visitor assistance, manage calls and provide information.
• Operational Coordination: monitor daily workflows, equipment management, and safety checks.
• Administrative Support: draft communications, manage files, inventory, and onboarding paperwork.
• Compliance and Quality Assurance: HIPAA, DBHDS, Joint Commission; maintain licenses and trainings.
• Team Support: support staff, foster teamwork, handle sensitive information with confidentiality.
• Clinical Collaboration: work with clinical teams, escalate safety concerns, assist with urine drug screens per protocol.
• Relationship Management: coordinate with departments, providers, and community organizations.

Skills

Excellent written and verbal沟通

Organizational skills

Multitasking abilities

Problem-solving

Microsoft Office Suite (Excel)

EHR systems

Interpersonal skills

Behavioral health concepts

Adaptability

Education

High school diploma

Associates degree preferred in healthcare administration or related field

Tools

Microsoft Office Suite

EHR systems

Job description

The Behavioral Health Intensive Outpatient Program (BH IOP) Coordinator at UVA Community Health coordinates patient access, scheduling, and administrative workflows to support BH IOP services.

You will collaborate with clinical teams, ensure HIPAA compliance, manage documentation, and maintain a safe, efficient operating environment, while supporting quality assurance and cross-functional activities.