Behavioral Health Intake Specialist (PRN / Per Diem)

Oceans Healthcare, L.L.C.; West Chester (Chester County); On-site; USD 16,000 - 22,000; Part time

Job summary

Haven Behavioral Hospital of West Chester is seeking an Intake Specialist (PRN/Per Diem) to handle admission inquiries, collect essential information, and coordinate with referral sources and departments to welcome patients to the facility.

The role emphasizes accurate documentation, compliance with HIPAA and EMTALA, and delivering excellent customer service to patients and families across shifts, including weekdays and weekends.

Qualifications

• 1 year of experience in mental health & chemical dependency required.

Responsibilities

• Processes request for admission from outside referral agencies and from within the community
• Reviews clinical packets for criteria in alignment with the capability and capacity of the facility
• Maintains understanding of Admission and Exclusionary Criteria
• Maintains understanding of EMTALA
• Ensures that prior authorizations are obtained for admissions
• Organizes information of patient’s current needs and provides a succinct clinical presentation to admitting physician
• Completes Admission Consents with patient upon arrival to the facility
• Handles sensitive information appropriately and acts in a fair and honest manner consistent with the Company’s Code of Conduct including reporting and violations
• Builds and maintains communication processes to ensure efficient and effective transmission of information
• Works collaboratively with all departments to create an environment that supports the facility’s mission
• Ensures current state and federal regulatory and standards related to communication of incidents are met
• Demonstrates timely communication of information to appropriate leadership channels commensurate with situation
• Interacts with patient, family members, external entities and internal staff professionally and respectfully
• Adheres to systems and processes that promotes a high level of commitment to anticipating, understanding and meeting the needs of patients, family, and other employees
• Demonstrates an understanding of the community’s continuum of behavioral health resources
• Acts to preserve patient and family dignity and safety
• Completes required Admission documentation within electronic medical record and through internal web-based systems
• Documentation for medical records and reports is timely, legible, thorough, and in required formatAdheres to documentation standards for the department and facility in compliance with regulatory requirements
• Other duties as assigned...

Job description

Haven Behavioral Hospital of West Chester is seeking an Intake Specialist (PRN/Per Diem) to handle admission inquiries, collect essential information, and coordinate with referral sources and departments to welcome patients to the facility.

The role emphasizes accurate documentation, compliance with HIPAA and EMTALA, and delivering excellent customer service to patients and families across shifts, including weekdays and weekends.