Behavioral Health Intake Coordinator - Care & Referrals

Aurora Behavioral Health System - Tempe; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Aurora Behavioral Health System, East, is seeking an Intake Coordinator for our Patient Services Call Center in Tempe, AZ. The role handles inquiries, schedules assessments at Tempe and Glendale locations, and coordinates care with nursing and other clinical teams.

The ideal candidate has a high school diploma (Bachelor's degree preferred), knowledge of DSM-V criteria, crisis intervention experience, and the ability to maintain sensitive patient information.

Qualifications

• Bachelor's degree preferred; HS diploma required.
• Experience in behavioral healthcare or call center is a plus.
• Knowledge of DSM-V criteria and crisis interventions.
• Experience coordinating intake and referrals is beneficial.

Responsibilities

• Handle general inquiry calls from potential customers and referral sources.
• Schedule assessments for Tempe and Glendale locations, and/or refer patients to appropriate community resources.
• Gather information from callers to complete intake forms to determine level of care or referrals.
• Act as liaison for hospital referrals transferring for behavioral health inpatient treatment.
• Coordinate care with nursing, medical, and other disciplines.
• Must be trained in Suicide Intervention Skills or willing to obtain ASIST certification.

Skills

DSM-V knowledge

Crisis intervention

Call center experience

Education

Bachelor's degree in social work or counseling

High school diploma

Job description

Aurora Behavioral Health System, East, is seeking an Intake Coordinator for our Patient Services Call Center in Tempe, AZ. The role handles inquiries, schedules assessments at Tempe and Glendale locations, and coordinates care with nursing and other clinical teams.

The ideal candidate has a high school diploma (Bachelor's degree preferred), knowledge of DSM-V criteria, crisis intervention experience, and the ability to maintain sensitive patient information.