Intake Coordinator

Aurora Behavioral Health System - Tempe; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Aurora Behavioral Health System, East, is seeking an Intake Coordinator for our Patient Services Call Center in Tempe, AZ. The role handles inquiries, schedules assessments at Tempe and Glendale locations, and coordinates care with nursing and other clinical teams.

The ideal candidate has a high school diploma (Bachelor's degree preferred), knowledge of DSM-V criteria, crisis intervention experience, and the ability to maintain sensitive patient information.

Qualifications

• Bachelor's degree preferred; HS diploma required.
• Experience in behavioral healthcare or call center is a plus.
• Knowledge of DSM-V criteria and crisis interventions.
• Experience coordinating intake and referrals is beneficial.

Responsibilities

• Handle general inquiry calls from potential customers and referral sources.
• Schedule assessments for Tempe and Glendale locations, and/or refer patients to appropriate community resources.
• Gather information from callers to complete intake forms to determine level of care or referrals.
• Act as liaison for hospital referrals transferring for behavioral health inpatient treatment.
• Coordinate care with nursing, medical, and other disciplines.
• Must be trained in Suicide Intervention Skills or willing to obtain ASIST certification.

Skills

DSM-V knowledge

Crisis intervention

Call center experience

Education

Bachelor's degree in social work or counseling

High school diploma

Job description

Job Description

Come join our team of professionals at Aurora Behavioral Health System, East. This 138-bed free standing psychiatric inpatient hospital and outpatient program located in Tempe, AZ is looking for experienced, Intake Coordinators for our Patient Services Call Center Department. Our psychiatric facility is licensed to treat adolescents and adults for a wide range of psychiatric conditions and chemical dependency.

Job Duties

• Handle all general inquiry calls from potential customers and referral sources.
• Schedule assessments for our Aurora Behavioral Health Tempe and Glendale locations, and/or refers patients to appropriate community resources.
• Gather information from callers to complete detailed intake form to determine appropriate level of care needed or to make referrals to appropriate resources.
• Act as a liaison for hospital referrals transferring for behavioral health inpatient treatment.
• Work with nursing, medical, and other disciplines to coordinate care for patients.
• Must be trained in Suicide Intervention Skills or willing to obtain certification i.e.; ASIST

Requirements

• Bachelors degree in social work or counseling "preferred", high school diploma required,
• Ideal candidate is moving towards obtaining licensure
• Knowledge of DSM-V criteria, community resources, assessment and crisis intervention.
• Experience in a behavioral healthcare hospital setting, call center and crisis work is a plus.
• Must be 21 years of age or older.
• Able to pass a background check, drug screen, and meet qualifications for fingerprint clearance.

We offer competitive compensation and benefits. ABHS is an Equal Opportunity Employer.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty

• Psychiatry

Schedule openings

Sunday-Wednesday 8am-6pm

Education

• High school or equivalent (Required)

Work Location

In person

• Must be able to pass a drug screen and physical
• Must be eligible for a fingerprint clearance card