Behavioral Health Intake & Access Navigator

Kaizen Lab Inc.; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Consistent weekday schedule

Ongoing training and professional development

Job summary

Kaizen Lab Inc. in Charlotte, NC is seeking an Intake Coordinator to facilitate organized intake processes for clients seeking mental health services.

This office-based role involves coordination of assessments, insurance verification, and ensuring that clients move smoothly from referral to admission. The ideal candidate should have relevant educational background and experience in the behavioral health field.

Join our collaborative team to help improve access to essential services while enjoying a consistent weekday schedule.

Qualifications

• Experience in behavioral health or mental health services.
• Knowledge of insurance verification and prior authorizations.
• Ability to work in fast-paced healthcare or community-based settings.

Responsibilities

• Coordinate and schedule client intakes across multiple services.
• Verify insurance eligibility and manage authorizations.
• Communicate intake status with clinicians and families.

Skills

Managing multiple deadlines without losing attention to detail

Communicating clearly with clients, families, and providers

Staying organized while handling interruptions

Education

Bachelor’s degree in a Human Services field plus 2 years of experience

Bachelor’s degree in a non-Human Services field plus 4 years of related experience

Tools

Electronic Medical Records (EMR)

Job description

Kaizen Lab Inc. in Charlotte, NC is seeking an Intake Coordinator to facilitate organized intake processes for clients seeking mental health services.

This office-based role involves coordination of assessments, insurance verification, and ensuring that clients move smoothly from referral to admission. The ideal candidate should have relevant educational background and experience in the behavioral health field.

Join our collaborative team to help improve access to essential services while enjoying a consistent weekday schedule.