Behavioral Health Home Program Coordinator

Advanced Behavioral Health, Inc; Middletown (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Advanced Behavioral Health, Inc. seeks a Program Assistant for the Behavioral Health Home (BHH) program to support provider relations, data management, scheduling, and quarterly meetings under the BHH Manager.

The role emphasizes HIPAA compliance, professionalism, and collaboration with ABH staff, DMHAS partners, and community providers to promote high-quality behavioral health services.

Qualifications

• Bachelor's degree required in social work, public health, or closely related field.
• 5 years of administrative or provider relations experience, preferably in a healthcare, behavioral health or insurance-related setting.
• Experience in data analysis required.

Responsibilities

• Provide and coordinate a wide variety of administrative and provider relations support tasks for the Behavioral Health Home (BHH) program
• Provide support to designated BHH providers including orientation and education of providers and staff and incorporating BHH contract policies and procedures
• Provide telephone support for incoming calls to BHH queue line when needed
• Provide coverage, as needed, in the absence of the BHH Manager.
• Attend program meetings, workgroups, and committee meetings, with BHH manager or representing the BHH program on behalf of ABH, Inc.
• Take comprehensive, accurate, and well-organized meeting notes as requested by BHH manager.
• Prepare, proofread, and distribute clear, concise, and grammatically accurate meeting minutes within established timeframes
• Provide support and leadership with program-related tasks and projects, including preparing and distributing provider communications, newsletters, announcements, and educational materials.
• Assist with annual provider surveys, preparing and distributing training materials, and coordinating and conducting on-site visits with DMHAS and/or provider staff.
• Perform member eligibility verification in a timely manner to support timely enrollment into the Behavioral Health Homes Program
• Maintain and update BHH provider master contact list on a quarterly basis
• Assist with annual provider credentialing/recredentialing activities
• Communicate professionally with designated BHH providers, clients, community organizations, state partners and stakeholders, and internal departments regarding program-related inquiries.
• Maintain confidentiality of all clients protected health information and adhere to all HIPAA related policies and procedures and report HIPAA violations to appropriate officer at ABH®
• Travel within the state to meet program requirements
• Attend annual Conflict of Interest training, HIPAA training and all training required of Programs and/or DMHAS
• Demonstrate ethical conduct, professionalism, and cultural competence in all interactions.
• Perform other tasks/responsibilities as required to support the business operations.

Skills

Microsoft Office Suite

Microsoft Teams

Communication skills

Medicaid knowledge

Data analysis

Presentations & training docs

Technical writing

Collaboration with internal/external

Adaptability

Education

Bachelor's degree in social work or public health

5 years administrative or provider relations experience

Data analysis experience

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Advanced Behavioral Health, Inc. seeks a Program Assistant for the Behavioral Health Home (BHH) program to support provider relations, data management, scheduling, and quarterly meetings under the BHH Manager.

The role emphasizes HIPAA compliance, professionalism, and collaboration with ABH staff, DMHAS partners, and community providers to promote high-quality behavioral health services.