Behavioral Health Front Office & Authorization Specialist

Gerald-L.-Ignace-Indian-Health-Center,-Inc.; Milwaukee (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Gerald L. Ignace Indian Health Center, Inc. in Milwaukee, WI seeks a Behavioral Health Receptionist & Authorization Specialist to be the first point of contact for patients and providers.

You will gather and update records, manage pre-registration, schedule appointments, and perform insurance eligibility tasks using EPIC and Microsoft Office. The role requires excellent communication, the ability to multitask in a fast-paced setting, strict confidentiality, and teamwork.

Qualifications

• High school diploma or GED required.
• Experience with EPIC or similar EHR systems.
• Prior authorization experience with insurers required.

Responsibilities

• Assist Front Office with daily pre-registration of patients.
• Answer all incoming calls for the Department of Behavioral Health.
• Schedule and manage appointments and confirm reschedules.
• Process insurance verifications/eligibilities and co-pays.
• Perform prior authorizations and track status with insurers.
• Greet patients and maintain professional, confidential demeanor.

Skills

Bilingual (Spanish/English)

Communication skills

Multitasking

Flexibility

Education

High school diploma or GED

Tools

EPIC

Microsoft Office

Job description

Gerald L. Ignace Indian Health Center, Inc. in Milwaukee, WI seeks a Behavioral Health Receptionist & Authorization Specialist to be the first point of contact for patients and providers.

You will gather and update records, manage pre-registration, schedule appointments, and perform insurance eligibility tasks using EPIC and Microsoft Office. The role requires excellent communication, the ability to multitask in a fast-paced setting, strict confidentiality, and teamwork.