Behavioral Health ECM Care Coordinator

CHAISR; Riverside (CA); Hybrid; USD 37,000 - 52,000; Full time

Job summary

Neighborhood in Riverside, CA is seeking a Behavioral Health Care Management Specialist – ECM to support enhanced care management for patients with behavioral health conditions, SMIs, and SUDs, using brief interventions and behavioral activation. You will coordinate care, schedule appointments, and connect patients to services and social supports.

This is a hybrid role with on-site expectations based on performance; typical shifts 8:30-5 or 9-6, Monday to Friday.

Qualifications

• High school diploma/GED required; bachelor’s degree in healthcare/social sciences related field preferred
• Four years of healthcare experience required
• Experience with community outreach, behavioral health, and working with high-risk populations preferred
• Bilingual(English/Spanish) preferred

Responsibilities

• Utilizes brief behavioral health therapeutic interventions to improve patients’ ability to manage their own health
• Handles brief crisis interventions and makes warm hand-offs to local crisis resources to address behavioral health needs, as needed
• Educates patients and families about chronic medical and behavioral health conditions to improve health literacy
• Provides formal and informal training and support for ECM patients on behavioral health conditions, including treatments
• Assists with the coordination of medical and behavioral health access issues to primary care physician (PCP) offices, specialists, and ancillary services
• Tracks medical and behavioral health outcome measures in a patient registry
• Coordinates with psychiatric hospitals to ensure smooth transitions of care
• Participates in weekly systematic and ad hoc case reviews to collaborates with ECM team on patient care issues
• Works with patients to identify health and wellness goals to incorporate into patients shared care plan with providers
• Reviews patient community health assessments (CHAs) upon completion by another care team member to ensure completed accurately
• Maintains engagement with patients in a manner that utilizes evidence-based approaches that promotes collaboration between the patient and their medical/behavioral team, such as motivational interviewing
• Participates in caseload discussions with Psychiatric Medical Director and Champion Medical Director
• Documents care coordination, education, and other services provided in eClinicalWorks
• Provides accurate and timely caseload status reports and updates to supervisor and site staff

Skills

Verbal and written communication

Bilingual English/Spanish

Interpersonal skills

Teamwork and independence

Education

High school diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

Spreadsheets

Databases

eClinicalWorks

Job description

Neighborhood in Riverside, CA is seeking a Behavioral Health Care Management Specialist – ECM to support enhanced care management for patients with behavioral health conditions, SMIs, and SUDs, using brief interventions and behavioral activation. You will coordinate care, schedule appointments, and connect patients to services and social supports.

This is a hybrid role with on-site expectations based on performance; typical shifts 8:30-5 or 9-6, Monday to Friday.