Hybrid Behavioral Health ECM Care Manager

Neighborhood Healthcare; Riverside (CA); Hybrid; USD 37,000 - 52,000; Full time

Job summary

Neighborhood HealthCare is seeking a Behavioral Health Care Management Specialist - ECM to support enhanced care management for patients with behavioral health needs. This hybrid role includes scheduling, referrals, and care coordination with PCPs and specialists.

The position requires a high school diploma, four years in healthcare, and strong communication. Bilingual English/Spanish preferred; on-site expectations depend on performance with shift options Mon-Fri 8:30-5 or 9-6.

Qualifications

• High school diploma/GED required; bachelor’s degree in healthcare/social sciences related field preferred.
• Four years of experience in healthcare required.
• Experience with community outreach, behavioral health, and working with high-risk populations preferred.
• Bilingual(English/Spanish) preferred.

Responsibilities

• Utilizes brief behavioral health therapeutic interventions to improve patients’ ability to manage their own health.
• Handles brief crisis interventions and makes warm hand-offs to local crisis resources to address behavioral health needs, as needed.
• Educates patients and families about chronic medical and behavioral health conditions to improve health literacy.
• Provides formal and informal training and support for ECM patients on behavioral health conditions, including treatments.
• Assists with the coordination of medical and behavioral health access issues to primary care physician (PCP) offices, specialists, and ancillary services.
• Tracks medical and behavioral health outcome measures in a patient registry.
• Coordinates with psychiatric hospitals to ensure smooth transitions of care.
• Participates in weekly systematic and ad hoc case reviews to collaborates with ECM team on patient care issues.
• Works with patients to identify health and wellness goals to incorporate into patients shared care plan with providers.
• Reviews patient community health assessments (CHAs) upon completion by another care team member to ensure completed accurately.
• Maintains engagement with patients in a manner that utilizes evidence-based approaches that promotes collaboration between the patient and their medical/behavioral team, such as motivational interviewing.
• Participates in caseload discussions with Psychiatric Medical Director and Champion Medical Director.
• Documents care coordination, education, and other services provided in eClinicalWorks.
• Provides accurate and timely caseload status reports and updates to supervisor and site staff.

Skills

Verbal and written communication

Microsoft Office

Bilingual English/Spanish

Motivational Interviewing

Education

High school diploma/GED

Bachelor’s degree preferred

Four years of healthcare experience

Tools

Microsoft Office

Job description

Neighborhood HealthCare is seeking a Behavioral Health Care Management Specialist - ECM to support enhanced care management for patients with behavioral health needs. This hybrid role includes scheduling, referrals, and care coordination with PCPs and specialists.

The position requires a high school diploma, four years in healthcare, and strong communication. Bilingual English/Spanish preferred; on-site expectations depend on performance with shift options Mon-Fri 8:30-5 or 9-6.