Behavioral Health Crisis Response Supervisor

City of Albuquerque; Albuquerque (NM); On-site; USD 75,000 - 105,000; Full time

Job summary

City of Albuquerque's Community Safety Department seeks a qualified supervisor to lead professional behavioral health responders and support staff, overseeing community response and policy development under federal/state regulations.

The role involves coordinating with police, fire, EMS, and outside agencies; managing performance and training, ensuring compliance, and presenting to educational groups and the public. This is a safety sensitive position requiring readiness for varied hours.

Qualifications

• Master's degree from an accredited university or college and four years of experience in social services, behavioral health, or related fields.
• Two years supervisory experience in social service or health-related fields.
• Licenses or certifications preferred (LMSW, LCSW, LISW, LPCC, LMFT, CNP, CNS).

Responsibilities

• Plan, organize, supervise, review and evaluate the work of professional and support staff.
• Coordinate staff training; participate in staff selection and discipline procedures.
• Develop and coordinate work teams; monitor activities for policy compliance.
• Prepare statistical reports and summaries.
• Represent the Albuquerque Community Safety Department in meetings with service providers and outside agencies.
• Coordinate with Emergency Communications Centers to assign calls and monitor responses.
• Oversee 911 responses for individuals with behavioral health issues and related circumstances.
• Present to educational institutions and community groups.
• Provide complex management support and recommendations to upper management.
• Assist in developing goals, policies, procedures and work standards.
• Review organizational structures and regulatory developments affecting operations.
• Evaluate employee performance and conduct evaluations.
• Serve as first level counsel for employees; communicate effectively.
• Examine documents for proper authorization and conformance with contracts and regulations.
• Oversee safety procedures to ensure public safety.
• Represent ACS to other divisions and outside agencies; coordinate activities.

Education

Master's degree from an accredited university or college

Four (4) years experience in social services, behavioral health, public health, emergency management, criminal justice, human services, law enforcement, emergency communications/dispatch, corrections, or a related behavioral health or public safety field

Two (2) years supervisory experience in one or more elements of a comprehensive social service or health related field

Job description

City of Albuquerque's Community Safety Department seeks a qualified supervisor to lead professional behavioral health responders and support staff, overseeing community response and policy development under federal/state regulations.

The role involves coordinating with police, fire, EMS, and outside agencies; managing performance and training, ensuring compliance, and presenting to educational groups and the public. This is a safety sensitive position requiring readiness for varied hours.