Behavioral Health Crisis Navigator (ED & Inpatient Access)

Heywood-Hospital; Gardner (MA); On-site; USD 44,000 - 58,000; Part time

Job summary

Heywood Healthcare seeks a Behavioral Health Navigator to perform crisis evaluations in the Emergency Department and inpatient medical units, ensuring timely assessments and appropriate level-of-care decisions.

You will collaborate with ED staff, Behavioral Health Admissions, case management, and community partners to support discharge planning, safety planning, and smooth transitions of care.

Qualifications

• Master's degree in Counseling, Psychology, or Social Work and license-eligible.
• 3–5 years of behavioral health crisis experience, preferably in an emergency department or acute psychiatric care setting.
• Knowledge of psychiatric assessment, levels of care, & crisis intervention.
• Familiarity with navigating Electronic Medical Records (EMR) system & Point Click Care platform.

Responsibilities

• Conduct behavioral health crisis evaluations in the Emergency Department and on inpatient medical units, to assess presenting concerns, psychiatric symptoms, safety risks, psychosocial needs, and appropriate level of care.
• Complete crisis evaluations in a timely manner and present clinical findings, risk assessments, and disposition recommendations to an appropriately licensed Behavioral Health Navigator for clinical review and approval.
• Coordinate with the Behavioral Health Admissions Coordinator when inpatient psychiatric admission is indicated, providing required clinical information and supporting the referral and psychiatric bed search process.
• Coordinate with the Behavioral Health Case Manager for patients returning to the community to ensure identified discharge planning needs are addressed, including outpatient follow-up, community services, supports, referrals, and other identified resources.

Skills

Behavioral health crisis experience

Communication skills

Leadership & teamwork

Organizational skills

Education

Master's degree in Counseling, Psychology, or Social Work

Tools

EMR system

Point Click Care

Job description

Heywood Healthcare seeks a Behavioral Health Navigator to perform crisis evaluations in the Emergency Department and inpatient medical units, ensuring timely assessments and appropriate level-of-care decisions.

You will collaborate with ED staff, Behavioral Health Admissions, case management, and community partners to support discharge planning, safety planning, and smooth transitions of care.