Behavioral Health Crisis Line Clinician Bilingual

Trillium Health Resources; Fayetteville (AR); Remote; USD 62,000 - 78,000; Full time

Job summary

A leading health organization is seeking a Bilingual Behavioral Health Crisis Line Clinician to provide immediate support to individuals and families. This role involves clinical triage, crisis management, and empowering non-clinical staff. The organization offers competitive benefits and a flexible work environment, emphasizing the importance of work-life balance.

Benefits

Flexible Work Schedules

Health Insurance - no premium for employee coverage

Paid Time Off (PTO) of 24 days

401k with 5% employer match

Public Service Loan Forgiveness Qualifying Employer

Qualifications

• Minimum of one year post-graduate experience with adult mental health.
• Fluent or conversational Spanish speaking ability required.

Responsibilities

• Provide assistance to non-licensed call center staff.
• Interview callers to determine nature of call and intensity of need.
• Provide crisis de-escalation techniques.

Skills

Bilingual

Crisis De-escalation

Clinical Triage

Education

Master’s in Human Services

BA with Full License

Job description

Behavioral Health Crisis Line Clinician Bilingual

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Behavioral Health Crisis Line Clinician Bilingual

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Trillium Health Resources provided pay range

This range is provided by Trillium Health Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,712.00/yr - $77,564.00/yr

Pay Plan Title: Clinician

Working Title: Behavioral Health Crisis Line Clinician/Bilingual

FLSA Status: Exempt

Posting Salary Range: $62,712 - $77,564

Office Location: Remote in North Carolina

Posting Details

Make an Impact

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals, and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium is seeking a bilingual clinician for the Behavioral Health Crisis line, who will be able to assist Spanish and English-speaking callers. As a vital member of the Call Center team, this clinician plays a pivotal role in transforming lives by providing immediate support to individuals and families seeking mental health, substance use, and developmental disability services. Serving as the first point of contact, this position ensures that each call leads to the right care through expert screening, triage, and referral (STR) processes.

In this dynamic position, the clinician not only assesses, and triages calls but also takes charge in crisis and emergency situations, offering critical guidance in moments of need. The clinician empowers non-clinical staff with essential knowledge, offering education and support.

On a Typical Day, You Might

• Provide assistance to non-licensed call center staff to perform clinical triage, take the lead in emergency or crisis calls or to provide guidance and support to non-licensed staff when needed or requested.
• Interview callers to determine nature of call, intensity of need and appointment timeframes.
• Provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provide.
• Process grievances and complaints.
• Collect, enter, track and monitor data.
  
  

Employee Benefits

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Flexible Work Schedules
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension, plus 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer
  
  

Qualifications

Education : Master’s in human services

(BA with full license accepted)

Experience: Minimum of one (1) year post graduate experience with adult mental health, developmental disabilities, or substance abuse population. Fluent or conversational Spanish speaking ability required.

Preferred Experience: Prefer experience with psychiatric trauma and crisis.

License/Certification: Valid NC license as a LCSW, LPA, LCAS, LCMHC, or RN license is required.

Must have a valid driver’s license

Must reside in North Carolina to be considered for remote status.

Deadline for application: This position will remain open until it is filled

Required

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
• Dates of service (month & year)
• Average number of hours worked per week
• Essential duties of the job as related to the position you’re applying for
• Education
• Degree type
• Date degree was awarded
• Institution
• Licensure/certification, if applicable
  
  

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

Seniority level

• Seniority level

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