Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to work remotely, providing bilingual support in Spanish and English. The role involves assisting customers via calls and online, ensuring excellent service and resolving issues. Join a diverse team that values inclusivity and offers growth opportunities, with benefits including paid training and health programs.

Benefits

Paid training

Incentives

Referral bonuses

401K

PTO

Health benefits

Wellness programs

Career growth opportunities

Qualifications

• 1+ year customer service experience.
• Open availability.
• Quiet, distraction-free home environment.

Responsibilities

• Provide inbound support in the customer's preferred language.
• Help resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Fluent in Spanish

Fluent in English

Strong computer skills

Proficiency in multitasking

Education

High school diploma or GED

Job description

Customer Service Representative-Remote (Bilingual: Spanish and English)

Join to apply for the Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix

Job Description

The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home, interfacing with customers via inbound/outbound calls and/or the Internet. This role provides customer support and resolves routine problems regarding the client's products and services. Applications are accepted ongoing; military veterans are encouraged to apply.

Why Join Us?

Looking for a work-from-home career with a global organization that values inclusivity, growth, and employee well-being? Concentrix has received awards like 'World’s Best Workplaces' and 'Happiest Employees.' Join our diverse team, support top brands, and grow your career with us!

What You Will Do

• Provide inbound support in the customer's preferred language
• Help resolve basic technical issues
• Document and retrieve information in databases
• Offer additional products/services
• Deliver excellent customer experiences with a smile

Qualifications

• Fluent in Spanish and English (reading, writing, speaking)
• 1+ year customer service experience
• Open availability
• High school diploma or GED
• Quiet, distraction-free home environment
• Proficiency in multitasking and technology
• Strong computer skills and PC knowledge
• Reliable high-speed internet and smartphone
• Reside in the U.S. with a valid address

Benefits

• Wage: $15-$18/hour (minimum wage compliant)
• Paid training, incentives, referral bonuses
• 401K, PTO, health benefits, wellness programs
• Career growth opportunities; 80% of managers promoted internally

Additional Information

Location: USA, OH, Work-at-Home

Time Type: Full-time

Physical & Mental Requirements: Sedentary work involving computer and office equipment

Equal Opportunity Employer. For accommodations or more info, visit our website or contact us.