Call Center Representative (Bilingual Spanish Speaking) Remote

Gilder Search Group; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Call Center Representative who is bilingual in Spanish. This remote position requires handling a high volume of calls, providing customer service, and demonstrating patience and compassion. The role involves working various shifts, including weekends, in a supportive and performance-oriented environment.

Qualifications

• Ability to handle high volume of calls.
• Demonstrate patience and compassion in interactions.

Responsibilities

• Respond to phone inquiries for non-emergency services.
• Provide customer service and information to callers.
• Enter inquiries and complaints into computer systems.

Skills

Bilingual Spanish

Customer Service

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift Timing and Location

Shift timing: 8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location: 100% Remote

Job Details

Job Types: 12 Month Contract

Pay: $14.00 - $16 per hour

Schedule: 8-hour shifts, 5 days a week, with mandatory Saturday and Sunday shifts

Responsibilities

• Respond to phone inquiries from the public for non-emergency services
• Provide customer service and information to callers
• Handle a high volume of calls, including taking complaints and service requests
• Enter inquiries, complaints, and requests into appropriate computer systems
• Perform related clerical and computer support work
• Demonstrate patience and compassion in interactions

Working Conditions

This facility operates 7 days a week, 24 hours a day. Call center representatives may work shifts including nights, weekends, and holidays. Physical and environmental conditions include:

• Sitting for extended periods with a headset on while monitoring two screens
• Typing and coordinating eye/hand movements during calls
• Speaking clearly and calmly to elicit information and give instructions under stress
• Listening carefully to understand information
• Making responsible judgments where timing is critical
• Sitting within hearing distance of other call takers

Company Culture

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fairness-focused
• Team-oriented: cooperative and collaborative

Remote Work

• YES