Behavioral Health Clinical Administrative Virtual Assistant

Talent Bridging; United States; À distance; USD 42 000 - 62 000; Plein temps

Résumé du poste

Talent Bridging is seeking a Behavioral Health Clinical Administrative Virtual Assistant to support outpatient therapists with documentation, scheduling, and EHR management. This full-time remote role requires strong English communication, attention to detail, and the ability to handle confidential information.

Experience with medical transcription and clinical documentation workflows is preferred. You will collaborate with LCSWs and LMSWs, maintain HIPAA-compliant records, and coordinate with

Qualifications

• Previous experience in healthcare administration, behavioral health support, medical documentation, medical transcription, or related field.
• Strong written and spoken English communication skills.
• Professional phone presence and clear communication with patients.
• Excellent typing, data entry, proofreading, and organizational skills.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Ability to handle confidential information responsibly.
• Reliable internet connection and a suitable remote-work environment.
• Willingness to work a full-time schedule aligned with Eastern Time.

Responsabilités

• Clinical Documentation and Medical Transcription: prepare and organize clinical notes, transcribe information, update EHR, track outstanding documentation, meet deadlines.
• Patient Communication and Scheduling: coordinate appointments, send reminders, communicate professionally with patients, maintain accurate records.
• Electronic Health Record Management: work in eCW to enter and maintain patient records, update information, identify gaps.
• Treatment Documentation and Administrative Coordination: monitor documentation requirements, assist with treatment plan follow-ups, coordinate with therapists.
• Privacy, Compliance, and Quality Assurance: follow HIPAA, protect patient information, escalate privacy/compliance concerns.

Connaissances

Healthcare administration

Behavioral health support

Medical documentation

Medical transcription

Data entry

Proofreading

Organizational skills

English communication

Confidential information handling

Outils

eClinicalWorks (eCW)

Description du poste

Behavioral Health Clinical Administrative Virtual Assistant

Overview:

We are seeking a detail-oriented and reliable Behavioral Health Clinical Administrative Virtual Assistant to support outpatient behavioral health therapists, including Licensed Clinical Social Workers (LCSWs) and Licensed Master Social Workers (LMSWs). The successful candidate will provide a combination of clinical documentation support, medical transcription, electronic health record (EHR) management, and patient communication. This role will work closely with therapists to ensure accurate documentation, efficient patient coordination, and compliance with applicable healthcare privacy and documentation requirements. Candidates must have strong English communication skills, excellent attention to detail, and the ability to handle confidential patient information professionally.

Key Responsibilities:

Clinical Documentation and Medical Transcription

• Assist therapists with preparing and organizing clinical notes based on provider-supplied information, session notes, recordings, or instructions, as authorized.
• Transcribe clinical information accurately and maintain proper documentation standards.
• Enter, update, and organize clinical notes in the electronic health record system.
• Track outstanding documentation and follow up on incomplete or pending notes.
• Ensure documentation is completed within established deadlines and follows the clinic's procedures.

Patient Communication and Scheduling

• Coordinate patient appointments, scheduling changes, and calendar updates.
• Make appointment reminder and follow-up calls.
• Communicate professionally with patients regarding scheduling and administrative matters.
• Maintain accurate appointment records and elevate patient concerns to the appropriate clinical staff.
• Help ensure a smooth and professional patient experience.

Electronic Health Record Management

• Work within eClinicalWorks (eCW) to enter and maintain patient records.
• Update relevant patient information and documentation based on authorized instructions.
• Maintain organized, accurate, and complete electronic records.
• Identify missing information, inconsistencies, or documentation gaps and bring them to the therapist's attention.

Treatment Documentation and Administrative Coordination

• Track documentation requirements and outstanding clinical tasks.
• Assist with monitoring treatment plan follow-up activities as directed by therapists.
• Coordinate with multiple therapists to prioritize assignments and meet deadlines.
• Maintain task trackers and provide updates on completed and pending work.

Privacy, Compliance, and Quality Assurance

• Follow HIPAA privacy and security requirements and applicable Article 31 regulations and clinic policies.
• Maintain strict confidentiality of patient records and protected health information.
• Follow approved procedures for accessing, handling, storing, and communicating sensitive information.
• Review documentation for completeness and accuracy before submitting it for therapist review.
• Promptly elevate discrepancies, missing information, and potential privacy or compliance concerns.

Qualifications and Requirements:

Required

• Previous experience in healthcare administration, behavioral health support, medical documentation, medical transcription, or a related field.
• Strong written and spoken English communication skills.
• Professional phone presence and the ability to communicate clearly with patients.
• Excellent typing, data entry, proofreading, and organizational skills.
• Strong attention to detail and the ability to manage multiple tasks and deadlines.
• Ability to handle confidential information responsibly.
• Reliable internet connection and a suitable remote-work environment.
• Willingness to work a full-time schedule aligned with Eastern Time.

Preferred

• Experience supporting outpatient behavioral health practices or mental health professionals.
• Familiarity with eClinicalWorks (eCW) or other electronic health record systems.
• Knowledge of HIPAA requirements and clinical documentation practices.
• Experience assisting LCSWs, LMSWs, or other licensed behavioral health providers.
• Previous exposure to New York State Article 31 clinic documentation requirements.

Schedule:

• Full-time
• Remote
• Monday-Friday, 9:00 AM-5:00 PM Eastern Time