Clinical Informatics Specialist

Samaritan Daytop Village; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

25 days paid time off

Retirement account with employer match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. seeks a Clinical Informatics Specialist to lead EHR implementation and optimization across our behavioral health programs. You will align clinical workflows with Cantata Arize, coordinate with IT and vendors, and ensure regulatory and quality reporting standards.

Based in NY, the role involves travel to program sites, training staff, and supporting documentation, billing, and reporting needs within outpatient services and MAT/OTP operations.

Qualifications

• MSW or MHC required; licenses preferred.
• 2–3 years implementing or administering behavioral health EHRs.
• Knowledge of NY OMH Article 31 and OASAS Article 32.
• Translate regulatory and clinical requirements into configurations.
• Experience with data reporting and quality measures for audits.

Responsibilities

• Lead the transition from the behavioral health EHR MyAvatar to Cantata Arize.
• Implement, configure, and optimize Cantata Arize across the agency.
• Translate clinical, state, and regulatory rules into system configurations.
• Bridge clinical teams, IT, and vendors for rollouts and upgrades.
• Maintain workflows compliant with NY OMH/OASAS licensing standards.
• Support clinic workflows including MAT/OTP dispensing requirements and care coordination.
• Train staff on software use and policy updates.
• Provide end-user support and vendor escalation.
• Build and validate data reports for state submissions and audits.

Skills

Clinical informatics

EHR optimization

Staff training

Regulatory compliance

Data reporting

Education

MSW or MHC required

LCSW/LMHC preferred

Tools

Cantata Arize

Netsmart Avatar

CareLogic

AWARDS

Credible

Job description

Overview

Clinical Informatics Specialist

SamaritanDaytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties.

Based in the Samaritan Daytop Village Headquarters,the Clinical Informatics Specialist bridges direct clinical practice and health information technology to lead the implementation, optimization, and ongoing support of the organization's electronic health record (EHR) system. This role requiresan MSW and hands-on experience configuring and deploying behavioral health EHR platforms. The Clinical Informatics Specialist ensures that system workflows reflect real clinical practice, meet New York State regulatory requirements, and support accurate documentation, billing, and quality reporting for a behavioral health provider offering outpatient mental health, substance use, and medication-assisted treatment (MAT) services.

Responsibilities

• Lead the transition from thebehavioral health EHR MyAvatar to Cantata Arize

• Implement, configure, and optimize Cantata Arize for use across the agency

• Translate clinical, state, and regulatory rules into system configurations for treatment plans, assessments, and e-prescribing

• Serve as the main bridge between clinical teams, IT departments, and software vendors for system rollouts and upgrades

• Maintain system workflows that comply with New York State OMH and OASAS licensing standards like Article 31, Article 32 and OASAS residential

• Support Certified Community Behavioral Health Clinic and MAT or OTP dispensing requirements including care coordination and controlled substance tracking

• Partner with staff to design efficient workflows that minimize documentation burdens and bridge gaps between clinical practice and system features

• Train clinical and administrative staff on software use, documentation rules, and workflow updates

• Provide end-user troubleshooting, technical support, and vendor issue escalation

• Build and validate data reports required for state submissions, internal quality improvement, and audit readiness

Qualifications

• Master of Social Work (MSW) or Master of Mental Health counselor (MHC) required, with an LCSW, LMHC, LCSW-R, or licensed Psychologist preferred

• Minimum of 2 to 3 years of experience implementing or administering behavioral health EHR platforms such as Cantata Arize, Netsmart Avatar, CareLogic, AWARDS, or Credible, with a preference for candidates with experience with Cantata Arize

• Working knowledge of New York State OMH Article 31 and OASAS Article 32 outpatient, OTP regulations and OASAS residential

• Familiarity with Certified Community Behavioral Health Clinic certification requirements and associated quality measures

• Understanding of methadone and MAT dispensing operations along with applicable DEA and OASAS controlled substance regulations

• Ability to translate regulatory and clinical requirements into system configuration and workflow design

• Experience with data reporting and quality measure tracking for internal audits and state submissions

• Strong communication, training, and interpersonal skills to collaborate effectively across clinical, administrative, and IT teams

• Critical thinking and problem-solving abilities to troubleshoot workflow friction and system gaps

• Adaptability and patience when guiding staff through software changes and new regulatory updates

• Effective time management skills to balance daily user support, long-term implementations, and reporting deadlines

Additional Information

This is a full-time exempt role with a salary of $X-$X with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.

This role is regularly based in Briarwood, Queens with an expectation of fullyworking from the office or a programsite initially during the 3-month introductory period andthenmoving to a hybrid schedulewith a 3-day requirement after this.Travel to program sites across NYC and the Hudson Valley is required, with the heaviest travel requirement during the workflow discovery, training and go-live phases (roughly 40-50% during this period).