Behavioral Health Clinic Operations Leader

Mental Health Cooperative; Chattanooga (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Mental Health Cooperative in Tennessee seeks a Facility Administrator to oversee the daily operations of a behavioral health clinic, ensuring high‑quality patient care and regulatory compliance. You will supervise clinical, care management and support staff, manage budgets, and develop policies.

This role covers Chattanooga and Cleveland clinics, requiring strong leadership and collaboration with medical and administrative teams to meet KPIs and deliver patient centered outcomes.

Qualifications

• Bachelor’s Degree preferred.
• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience.
• Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic.

Responsibilities

• Provide positive leadership in local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission.
• Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks.
• Supervise daily operations of one or more clinics.
• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards.
• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.
• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes.
• Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc.).
• Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters.
• Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively.
• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs).
• Address patient concerns and feedback in a timely and professional manner, and conducting reviews and investigations as needed.
• Conduct performance evaluations and foster professional development.
• Ensure accurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes.
• Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs.
• Monitor and evaluate the effectiveness of services and make data-driven improvements.
• Optimize resource allocation and identify opportunities for cost-effectiveness.
• Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience.
• Address patient concerns and improve service satisfaction by analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience.
• Manage risk assessments and implement safety protocols.

Skills

Leadership

Teamwork

Interpersonal skills

Customer service

Joint Commission competencies

Education

Bachelor’s Degree preferred

HS diploma equivalency + 5 yrs exp + 3 yrs leadership

Job description

Mental Health Cooperative in Tennessee seeks a Facility Administrator to oversee the daily operations of a behavioral health clinic, ensuring high‑quality patient care and regulatory compliance. You will supervise clinical, care management and support staff, manage budgets, and develop policies.

This role covers Chattanooga and Cleveland clinics, requiring strong leadership and collaboration with medical and administrative teams to meet KPIs and deliver patient centered outcomes.