Facility Administrator (Chattanooga/Cleveland)

Mental Health Cooperative; Chattanooga (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Mental Health Cooperative in Tennessee seeks a Facility Administrator to oversee the daily operations of a behavioral health clinic, ensuring high‑quality patient care and regulatory compliance. You will supervise clinical, care management and support staff, manage budgets, and develop policies.

This role covers Chattanooga and Cleveland clinics, requiring strong leadership and collaboration with medical and administrative teams to meet KPIs and deliver patient centered outcomes.

Qualifications

• Bachelor’s Degree preferred.
• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience.
• Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic.

Responsibilities

• Provide positive leadership in local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission.
• Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks.
• Supervise daily operations of one or more clinics.
• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards.
• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.
• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes.
• Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc.).
• Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters.
• Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively.
• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs).
• Address patient concerns and feedback in a timely and professional manner, and conducting reviews and investigations as needed.
• Conduct performance evaluations and foster professional development.
• Ensure accurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes.
• Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs.
• Monitor and evaluate the effectiveness of services and make data-driven improvements.
• Optimize resource allocation and identify opportunities for cost-effectiveness.
• Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience.
• Address patient concerns and improve service satisfaction by analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience.
• Manage risk assessments and implement safety protocols.

Skills

Leadership

Teamwork

Interpersonal skills

Customer service

Joint Commission competencies

Education

Bachelor’s Degree preferred

HS diploma equivalency + 5 yrs exp + 3 yrs leadership

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY:

The Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical, care management, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs.

Location:

This role will oversee Chattanooga and Cleveland Clinics

RESPONSIBILITIES:

• Provide positive leadership in the local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission
• Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks
• Supervise daily operations of one or more clinics
• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards
• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements.
• Ensure compliance with healthcare regulations and policies
• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes
• Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc.)
• Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters
• Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively
• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs)
• Address patient concerns and feedback in a timely and professional manner, and conducting reviews and investigations as needed
• Conduct performance evaluations and foster professional development
• Ensure accurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes
• Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs
• Monitor and evaluate the effectiveness of services and make data-driven improvements
• Optimize resource allocation and identify opportunities for cost-effectiveness
• Ensure delivery of patient-centered care by implementing evidence-based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans that enhance patient outcomes and experience
• Address patient concerns and improve service satisfaction by analyzing patient satisfaction survey feedback, identifying areas for improvement, and implementing targeted strategies to enhance the patient experience
• Manage risk assessments and implement safety protocols

Other Responsibilities:

• Responsible for building relationships with community partners and supporting business development initiatives for growth
• Responsible for attending all mandatory in-services, continuing education and annual health requirements
• Comply with all Corporate Compliance policies, practices and procedures
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
• Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Participate in proactive team efforts to achieve departmental and company goals
• Perform other duties as assigned
• Provide leadership to others through example and sharing of knowledge/skill
• Follow all policies and procedures set by the Agency

REQUIREMENTS:

Essential Skills and Experience:

• Bachelor’s Degree preferred
• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required
• Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic

Essential Requirements for the Position:

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Cell Phone

ABOUT YOU |CORE SKILLS:

Core Competencies:

Leadership Skills

• Ability to lead by example
• Ability to make sound decisions quickly and decisively
• Ability to motivate staff
• Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

• Assist teammates as needed
• Creates and maintains a climate in which teammates want to do their best
• Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

• Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

Customer Service

• Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
• Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
• Appropriate use of Therapeutic Options De-escalation and Restraint.
• Appropriate Triage Disposition for supported by clinically based rationale.
• Professional and complete communication and coordination of care.
• Appropriate use of Therapeutic Options De-escalation.
• Actively participates in consultation process.
• Maintain timely availability for calls through appropriate logging in and logging out.
• Establish further care by scheduling and completing follow up calls.
• Complete all clinical documentation in specified time periods.
• Complete all Crisis Management System documentation in a timely manner.
• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
• Demonstrates appropriate infection prevention and control through proper hand hygiene.
• Demonstrates evidenced informed practice related to substance use disorders.
• Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting to this Position:

• Care Management Supervisor
• Intensive Care Management Supervisor
• Nurse
• Provider