Behavioral Health Case Manager

The Floating Hospital; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Floating Hospital in Long Island City, Queens, is seeking a full-time Case Manager to join its Behavioral Health team. This role manages a patient caseload addressing mental health, substance use, life skills, and comprehensive health needs.

Responsibilities include outreach, intake assessments, coordinating referrals, documenting in the EHR, supporting crisis interventions, and collaborating with providers across community organizations to ensure continuity of care.

Qualifications

• Bachelor’s Degree preferred with two years of relevant experience.
• Direct service experience, especially in crisis intervention, case management, housing, and substance abuse.
• Must be comfortable in a high-volume environment and possess strong telephone skills.
• Bilingual in English and Spanish preferred.

Responsibilities

• Outreach referrals to assess behavioral health needs, evaluate risk, determine eligibility, and schedule intake appointments.
• Coordinate same-day referrals and work with primary care to ensure timely engagement.
• Attend weekly multidisciplinary meetings to discuss patient care and improve continuity of services.
• Maintain referral and emergency transfer logs with compliant documentation.
• Document case management activities in the EHR in a timely, accurate manner.
• Assist with crisis response protocols and care coordination during behavioral health emergencies.
• Coordinate referrals for higher levels of care and specialized services.
• Conduct monthly roster reviews to keep provider information current.
• Reach out to patients with missed appointments and reschedule as needed.
• Collaborate with healthcare providers, hospitals, schools, and community organizations to coordinate care.
• Provide scheduling support when BH Scheduler is unavailable, verify insurance eligibility and PCP details.
• Process pharmacy requests as authorized by psychiatric providers.
• Perform additional administrative and care coordination tasks as assigned.

Skills

Care coordination

Patient advocacy

Crisis intervention

Interdisciplinary collaboration

Empathy

Cultural sensitivity

EHR proficiency

Bilingual English/Spanish (preferred)

Education

Bachelor's degree preferred

2 years of relevant experience

Tools

EHR systems

Scheduling systems

Job description

Description

The Floating Hospital, a non-profit healthcare organization located in Long Island City (Queens), is seeking a Case Manager to join its Behavioral Health team on a full-time basis. The Case Manager will be responsible for maintaining a patient caseload of BH patients, including but not limited to mental health concerns, substance abuse concerns, the need for life skills intervention, and comprehensive health concerns.

ESSENTIAL FUNCTIONS:

• Conduct patient outreach following referrals to assess behavioral health needs, evaluate symptoms and risk factors, determine program eligibility, and schedule Behavioral Health Intake and Psychiatric Initial Assessment appointments.
• Coordinate same-day referrals and collaborate with primary care providers to ensure timely patient engagement and continuity of care.
• Participate in weekly multidisciplinary team meetings to discuss patient care, strengthen interdepartmental communication, improve patient flow, and promote continuity of care across departments
• Maintained accurate referral and emergency transfer logs while ensuring timely, thorough, and compliant documentation in accordance with organizational and regulatory standards.
• Complete comprehensive and timely case management documentation in the electronic health record (EHR) in compliance with organizational and regulatory standards.
• Support clinical staff during behavioral health emergencies by assisting with crisis response protocols and patient care coordination.
• Coordinate referrals and appointments for patients requiring higher levels of care or specialized community-based services.
• Conduct monthly provider roster reviews to maintain accurate provider information and support operational efficiency.
• Perform patient outreach for missed appointments, rescheduling visits whenever possible and mailing follow-up letters when phone contact is unsuccessful.
• Collaborate with case managers and multidisciplinary professionals from healthcare providers, hospitals, schools, child welfare agencies, foster care organizations, and community-based organizations to coordinate patient care, facilitate communication, and ensure continuity of services.
• Provide scheduling support in the absence of the Behavioral Health Scheduler by confirming appointments, verifying insurance eligibility, primary care provider information, copayments, outstanding balances, and updating patient demographic information.
• Process pharmacy requests by coordinating prescription refills and medication orders as authorized by psychiatric providers.
• Perform additional administrative, care coordination, and patient support responsibilities as assigned.

Key Qualifications

• Demonstrated empathy and cultural sensitivity when serving low-income, homeless, elderly, and underserved individuals and families.
• Extensive knowledge of New York State social service programs, including HRA, SNAP, Public Assistance, WeCARE, Fedcap, housing voucher programs, and other community resources.
• Skilled in care coordination, patient advocacy, crisis intervention, and interdisciplinary collaboration.
• Proficient in Electronic Health Records (EHR), medical documentation, scheduling systems, and behavioral health workflows.
• Bilingual in English and Spanish (preferred).

Requirements

Background and Education Requirement:

Bachelor’s Degree preferred with two years of relevant experience; direct service experience, especially in crisis intervention, case management, emergency / traditional housing, and substance abuse. Must be used to working in a high-volume environment, must be courteous to all levels of staff and management, and must possess superior telephone skills.